Wealth Senior Client Associate

Wilmington Trust; New York (NY); On-site; USD 75,900 - 126,500; Full time

Job summary

Wilmington Trust is seeking a client service professional in New York, New York, to support High Net Worth clients in Wealth Management. You will manage client relationships and ensure satisfaction through effective communication and problem resolution.

The ideal candidate has at least 2 years of experience, strong skills in customer service, organization, as well as proficiency with Microsoft Office tools. The salary ranges from $75,900 to $126,500 annually, based on experience.

Qualifications

• Minimum 2 years’ financial service client service experience or equivalent combined experience.
• Ability to handle complex client transactions quickly and efficiently.
• Experience with compliance and regulatory standards.

Responsibilities

• Build and maintain client relationships through daily interactions.
• Process transactions including cash disbursements and account maintenance.
• Review reports for compliance and coordinate with the internal team on issues.

Skills

Strong customer service skills

Strong interpersonal skills

Strong verbal and written communication skills

Strong organizational skills

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office Suite

Job description

Overview

Supports servicing and related sales enablement activities to drive new client relationships and retain and deepen existing High Net Worth (HNW) and Ultra-High Net Worth (UHNW) client relationships in Wealth Management. Delivers on the Client Service Value Proposition. Partners and communicates with key stakeholders within the Wealth Management operating model to ensure clients have access to all resources and solutions based on their individual needs and situation. Utilizes operational, technical, and functional expertise to support the execution of policies and procedures that align with all aspects of Wealth Management sales and service strategy. Resolves more complex service issues within the team and provides guidance to less experienced team members.

Primary Responsibilities

• Build, manage and maintain strong client relationships through daily interactions with clients, Wealth Management team, and internal business partners to contribute to the development of new client relationships and the retention and expansion of existing client relationships.
• Complete new account opening, collect AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) requirements; process related sales reports.
• Process more complex client transactions such as cash disbursements, money movement, account maintenance, problem resolution and escalation, and other transactions as needed to ensure they are addressed in a timely manner and to the satisfaction of the client.
• Review daily department reports to ensure compliance with operation, security, and audit procedures as well as a positive client experience. Follow established procedures when the report review identifies an issue to ensure it is resolved.
• Utilize knowledge of products, services, internal policies, and procedures as well as external developments to resolve more complex issues and identify process improvements to improve the efficiency of the team.
• Provide sales support to the team for market-specific special projects, such as event coordination, process improvement and sales initiatives.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

The position assists the Wealth Advisor, Wealth Management team, and internal business partners in process workflow to ensure timely processing and exceptional client service and experience for HNW and UHNW clients. The position has direct contact with clients and plays a role in their attraction and retention. The position shares their knowledge and experience with less experienced team members and helps identify process improvements to benefit the client experience.

Education and Experience Required

• Bachelor's degree and a minimum of 2 years’ financial service client service experience, or in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ financial service client service experience.
• Strong customer service skills.
• Strong interpersonal skills.
• Strong verbal and written communication skills.
• Strong organizational skills.
• Proficiency with personal computers as well as pertinent word processing, spreadsheet, and presentation software.

Education and Experience Preferred

• Experience sharing knowledge and skills with team members.
• CFP (Certified Financial Planner) and/or CTFA (Certified Trust & Financial Advisor) certification.
• Exposure to and knowledge of the Bank’s retail and commercial banking systems.
• Knowledge of Private Banking products and services.
• Trust experience.
• Ability to work independently and in a team-based environment.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $75,900.00 - $126,500.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

New York, New York, United States of America