Wealth Client Associate

M&T Bank Corporation; Boston (MA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Volunteer time

Job summary

M&T Bank Corporation in Boston, MA seeks a Wealth Management Client Service Associate to support daily wealth client transactions, onboarding new relationships, and maintaining strong client connections. You will resolve routine service issues, collaborate with Wealth Management teams, and assist with sales enablement initiatives.

The role emphasizes adherence to policies, risk controls, and ongoing product knowledge, with competitive benefits and an inclusive work culture.

Qualifications

• Bachelor’s degree or equivalent required, financial services experience preferred.
• Minimum 1 year of financial services client service experience, or 5 years total education/work.
• Strong customer service and communication skills; organized and tech-proficient.

Responsibilities

• Service daily wealth client transactions including issues, overdrafts, wires, and account maintenance.
• Apply independent judgment to resolve operational client issues.
• Resolve routine service issues to retain and grow client relationships.
• Open and onboard new client relationships; educate on systems and materials.
• Build and maintain strong client relationships with Wealth Management teams.
• Provide sales support for market-specific projects and initiatives.
• Stay updated on products, policies, and regulatory developments affecting clients.
• Review daily department reports for compliance and positive client experience.
• Follow procedures to resolve issues identified in reports.
• Adhere to risk and regulatory standards and escalate issues when needed.
• Promote an inclusive environment aligned with M&T Bank brand.
• Maintain internal control standards and address audit findings.
• Perform other related duties as assigned.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Organizational skills

Computer proficiency

Education

Bachelor's degree or equivalent

5 years education/work experience with 1 year in financial services

Job description

Overview: Supports servicing and related sales enablement activities to drive new client relationships and retain and deepen existing High Net Worth (HNW) and Ultra-High Net Worth (UHNW) client relationships in Wealth Management. Delivers on the Client Service Value Proposition. Partners and communicates with key stakeholders within the Wealth Management operating model to ensure clients have access to all resources and solutions based on their individual needs and situation. Utilizes operational, technical, and functional expertise to support the execution of policies and procedures that align with all aspects of Wealth Management sales and service strategy. Resolves the more routine service issues within the team.

Primary Responsibilities:

• Service the daily transaction needs of wealth clients, including but not limited to, problem resolution, overdrafts, account delinquency, wire transfers, book transfers, and account maintenance to ensure they are addressed in a timely manner and to the satisfaction of the client.
• Apply sound, independent judgment and take ownership over operational problems resulting from direct interaction with clients or obtained from the Client Team.
• Resolve routine service issues, with the goal of exceeding client expectations (with the goal of retaining and expanding client relationships).
• Open and onboard new client relationships by getting clients acclimated with our systems and confirming the client has received all necessary information and materials.
• Build, manage and maintain strong client relationships through daily interactions with clients, Wealth Management team, and internal business partners, to contribute to the retention and expansion of existing client relationships.
• Provide sales support to the team for market-specific special projects, such as event coordination, process improvement and sales initiatives.
• Remain current on products and services, internal policies and procedures and external developments, including regulations, which may affect the client and the Bank.
• Review daily department reports to ensure compliance with operation, security, and audit procedures as well as a positive client experience.
• Follow established procedures when the report review identifies an issue to ensure it is resolved.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:

• Bachelor’s degree and a minimum of 1 years’ financial services client service experience, or in lieu of a degree, a combined minimum of 5 years’ higher education and/or work experience, including a minimum of 1 years’ financial services client service experience
• Strong customer service skills
• Strong interpersonal skills
• Strong verbal and written communication skills
• Strong organizational skills
• Proficiency with personal computers as well as pertinent word processing, spreadsheet and presentation software

Education and Experience Preferred:

• Minimum of 3 years’ private banking, wealth management, commercial banking and/or branch experience
• Exposure to and knowledge of the Bank’s retail and commercial banking systems
• Knowledge of Private Banking products and services
• Trust experience
• Ability to work independently and in a team-based environment

Location Boston, Massachusetts, United States of America

The pay range for this position is $26.23 - $43.71 Hourly (USD).

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time each year.

Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.