Wealth Ops Specialist - Wealth Contact Center

Citizens Bank; Johnston (RI); Hybrid; USD 52,000 - 64,000; Full time

Job summary

Citizens Bank is hiring a Wealth Ops Specialist for its Wealth Contact Center in Rhode Island. You will deliver world-class service, help open/maintain brokerage accounts, and assist with trades and money movements.

You’ll collaborate with Financial Advisors and internal teams to support clients’ financial goals. You will deepen product knowledge across Stocks, Bonds, Mutual Funds, and Annuities and apply strong communication and analytical skills in a fast-paced environment.

Qualifications

• Minimum 1 year of bank/financial services customer service experience.
• Demonstrated attention to detail.
• Demonstrated strong interpersonal, verbal, and written communication skills.
• Proven customer-focused mindset.
• Ability to work in a fast-paced, multi-dimensional environment with good time management.
• Ability to analyze, solve problems and make independent decisions.
• Interest in Wealth Management and Investment Products.
• Completed high school degree or GED.

Responsibilities

• Field a variety of incoming customer calls with a passion to deliver high quality solutions.
• Identify opportunities to connect customers with a Financial Advisor to review needs and goals.
• Gain knowledge of Wealth Management Investment products to handle inquiries with increasing complexity.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Customer-focused mindset

Time management

Problem solving

Independent decision making

Wealth management interest

Education

High school diploma or GED

SIE, Series 7 or Series 63 license (preferred)

Job description

Description

The role of Wealth Ops Specialist- Wealth Contact Center provides candidates with an introduction into the world of Investments Products via the delivery of world class customer service experience in our Contact Center. Candidates will be part of an integrated Investment Operations workforce and collaborate with departments responsible for opening/maintaining brokerage accounts, performing trades for equity/fixed income/mutual fund clients and assisting clients with money movements. Candidates will also participate in actions to efficiently carry out day-to-day Operations by assisting internal clients including, but not limited to, Financial Advisors, Sales Assistants, Risk-Management and Compliance.

Primary responsibilities include:

• Field a variety of incoming customer calls with a passion to deliver high quality solutions for our customers. Identify opportunities to help customers grow their assets by connecting them with a Financial Advisor to review their financial needs and goals.
• Gain deeper knowledge and understanding of Wealth Management Investment products (Stocks, Bonds, Mutual Funds, Annuities) to handle customer inquiries with increasing complexity.

Qualifications, Education, Certifications and/or Other Professional Credentials

Required Experience:

• Minimum of 1 year or more of bank/financial services customer service-related experience.

• Demonstrated work history of strong attention to detail.

• Demonstrated strong interpersonal, verbal, and written communication skills.

• Proven ability for positive and customer-focused mindset.

• Proven ability to be successful and adapt to a fast-paced, multi-dimensional work environment using strong time management skills.

• Proven ability to successfully analyze, solve problems and make decisions independently.

• Possess goal oriented professional approach with an interest in Wealth Management and Investment Products.

• Completed high school degree or GED equivalent.

Preferred Experience:

• Securities Licenses such as SIE, Series 7 or Series 63 highly preferred.

• Demonstrated successful stable work history.

• Completed associates and/or bachelors college degree preferred

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule:

  • M-F: 8:30 AM ET - 5:00 PM ET; Occasional OT Optional

  • 100% in office. Once fully trained and performing at high level potential for 1 day WFH every week.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.