Wealth Operations Associate – Client Experience

JCW Group; Schaumburg (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

JCW Group is seeking an Investment Operations Associate to provide high-level operational support to the firm’s Financial Advisors in Schaumburg, IL. The role emphasizes accuracy, confidentiality, and a white-glove client experience, with independent and collaborative problem-solving.

You will handle account transfers, funding, trades, reporting, and servicing needs, while maintaining precise client records and supporting investment research and performance reporting.

Qualifications

• 3+ years of financial services, wealth management, or insurance industry experience.
• Series 7 and Series 63 licenses.
• Basic knowledge of portfolio construction and asset allocation.
• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Strong client service skills and the ability to assess and respond to client needs.
• Resourceful and curious problem-solver who is comfortable taking initiative.
• High degree of integrity, discretion, and commitment to maintaining client confidentiality.
• Comfortable working with technology, data entry, and Microsoft Office applications, including Word, Excel, and Outlook.

Responsibilities

• Provide day-to-day operational and administrative support to Financial Advisors and their clients.
• Prepare materials, proposals, reports, and documentation for client meetings and advisory accounts.
• Process and maintain investment accounts, including transfers, funding, trades, rebalancing, and account updates.
• Monitor account activity and follow up on outstanding service, transaction, and trade-related items.
• Support client service needs and communicate with clients regarding their accounts, investments, and financial plans.
• Maintain accurate client records and ensure required documentation and compliance procedures are followed.
• Assist with investment research, performance reporting, and ongoing account administration.
• Collaborate across the team and provide additional operational support as needed.

Skills

Attention to detail

Client service skills

Problem-solving

Communication skills

Organizational skills

Education

Series 7

Series 63

Tools

MS Office

Job description

JCW Group is seeking an Investment Operations Associate to provide high-level operational support to the firm’s Financial Advisors in Schaumburg, IL. The role emphasizes accuracy, confidentiality, and a white-glove client experience, with independent and collaborative problem-solving.

You will handle account transfers, funding, trades, reporting, and servicing needs, while maintaining precise client records and supporting investment research and performance reporting.