Investment Operations Associate

Mack & Associates, Ltd.; Elgin (IL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Generous PTO

Job summary

Mack & Associates, Ltd. in Elgin, IL is seeking an Investment Operations Associate to support account administration and investment operations with accuracy and client focus.

Reporting to the COO, you will coordinate new account setup, manage ongoing service activity, and facilitate asset transfers while supporting advisors and planning teams in a fast-paced, compliant environment. This hybrid role offers flexible in-office and remote work.

Qualifications

• Demonstrated ability to maintain a high level of accuracy with sensitive financial information.
• Strong organizational and time-management capabilities in a deadline-driven environment.
• Excellent written and verbal communication with clients, advisors, custodians, and stakeholders.
• Ability to work independently and in a collaborative team.
• Experience in investment operations, wealth management, brokerage operations, or registered investment advisory is preferred.
• Familiarity with investment account types, asset transfers, and custodial platforms is preferred.

Responsibilities

• Manage the setup of new investment accounts by collecting, reviewing, and submitting required documentation.
• Coordinate onboarding activities from initiation to completion with timely updates to internal teams.
• Handle ongoing investment account service needs by preparing servicing documents and recording interactions.
• Facilitate movement of client assets, including ACATs, rollovers, and trustee transfers, meeting custodian requirements.
• Monitor asset transfers and operational requests through completion and address delays with advisors and custodians.
• Provide ongoing operational support to financial advisors and planning teams.
• Collaborate on workflow improvements and special projects to enhance client service.

Skills

Attention to detail

Organization

Communication

Team collaboration

Regulatory/compliance awareness

Tools

Custodian platforms

Job description

A growing wealth management and investment operations team in Elgin, IL is seeking a highly organized and detail-oriented Investment Operations Associate to support a range of account administration and investment operations functions. Reporting to the Chief Operating Officer, this individual will be responsible for coordinating new account setup, managing account service activity, facilitating asset transfers, and providing day-to-day operational support to advisors and planning teams. This is a hybrid position offering the flexibility of a combination of in-office and remote work. The ideal candidate is client-focused, highly accurate, and comfortable managing multiple priorities in a fast-paced environment while handling sensitive financial information. Prior experience within investment operations, wealth management, brokerage operations, or financial services is strongly preferred. This position offers a salary range of $50,000-$70,000 and a comprehensive and competitive benefits package, including health insurance, generous PTO, and a 401(k) plan.

Responsibilities of the Investment Operations Associate:

• Manage the setup of new investment accounts by collecting, reviewing, and submitting required documentation while ensuring information is complete, accurate, and aligned with applicable regulatory requirements.
• Coordinate account onboarding activities from initiation through completion, maintaining visibility into outstanding items and communicating timely updates to relevant internal team members.
• Handle ongoing investment account service needs by preparing and reviewing servicing documents, submitting requests, monitoring their progress, and maintaining thorough records of completed transactions and client interactions.
• Facilitate the movement of client assets, including ACATs, rollovers, trustee-to-trustee transfers, and other incoming and outgoing transfer requests, ensuring documentation meets custodian requirements.
• Monitor asset transfers and other operational requests through completion, proactively addressing delays or outstanding items and working with advisors and custodians to support a smooth transition of assets.
• Provide ongoing operational assistance to financial advisors and planning teams by responding to questions and requests, supporting investment implementation, and serving as a reliable resource for day-to-day operational needs.
• Contribute to operational initiatives by collaborating with team members on workflow improvements, special projects, and process enhancements while supporting a culture centered on teamwork, accountability, and exceptional client service.

Qualifications of the Investment Operations Associate:

• Demonstrated ability to maintain a high level of accuracy and attention to detail, particularly when working with sensitive client financial information and operational documentation.
• Strong organizational and time-management capabilities, with the ability to effectively prioritize and manage multiple responsibilities within a deadline-driven environment.
• Excellent written and verbal communication skills, along with a professional approach to working with clients, advisors, custodians, and internal stakeholders.
• Ability to work effectively both independently and as part of a collaborative team, with a commitment to supporting shared operational goals and maintaining strong working relationships.
• Previous experience in investment operations, wealth management operations, financial services, brokerage operations, or within a registered investment advisory environment is preferred.
• Familiarity with investment account types, asset transfer procedures, and custodial platforms is preferred.