Wealth Management Operations Lead

Northwestern Mutual; Franklin (VA); On-site; USD 67,000 - 105,000; Full time

Job summary

Northwestern Mutual in the United States is seeking an Investment Operations Associate (Access Person) to oversee client inquiries, trades, and system access while ensuring fiduciary supervision and regulatory compliance.

You will collaborate with Wealth Management Advisors, participate in process improvements, supervise call-center activities, and may travel to meet Top Advisor teams and participate in field events.

Qualifications

• Bachelor’s degree in Business or related field or equivalent industry experience.
• Minimum of three years in an investment service or operations capacity.
• Demonstrated leadership and interpersonal skills.
• Analytical skills and confidence to make judgments under ambiguity.
• Strong interpersonal and written communication skills.
• Ability to influence and work cooperatively with employees at all levels.
• Ability to adapt to change.
• Self-motivated and able to manage multiple assignments with minimal guidance.
• Strong operational knowledge of brokerage and advisory services/products.
• Strong business acumen and ability to learn new concepts.

Responsibilities

• Resolves a variety of investment operations inquiries and escalations from home office leaders, field staff or other team members.
• Researches and responds to client issues including placing trades, system access, account maintenance, and market insights.
• Provides ongoing supervision to ensure fiduciary responsibilities are met.
• Promotes client retention and strengthens relationships through accurate processing and service quality.
• Collaborates with cross-functional teams to manage day-to-day operations and service levels.

Education

Bachelor’s degree in Business or related field

Job description

Northwestern Mutual in the United States is seeking an Investment Operations Associate (Access Person) to oversee client inquiries, trades, and system access while ensuring fiduciary supervision and regulatory compliance.

You will collaborate with Wealth Management Advisors, participate in process improvements, supervise call-center activities, and may travel to meet Top Advisor teams and participate in field events.