Wealth Management Operations Associate

Berkshire Bank

Lenox (MA)

On-site

USD 28,240 - 49,579

Full time

14 days+

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Job summary

A leading financial institution in Lenox is seeking a Vice President of Talent Acquisition to provide operational support in the Wealth Management department. The candidate will manage cash transactions, assist with compliance, and enhance client service. This role requires a high school diploma, with a college degree preferred, and over three years of administrative support experience. Candidates must be proficient in Microsoft Office and demonstrate excellent communication skills. The position offers full-time employment in a collaborative and client-focused environment.

Qualifications

3+ years’ administrative support, preferably in the financial service industry.
Basic accounting experience.

Responsibilities

Provide support to clients in processing cash disbursements.
Assist Wealth Advisors in maintaining existing accounts.
Handle customer inquiries in a timely manner.
Ensure compliance with banking regulations.

Skills

Technology proficiency

Excellent written and verbal communication skills

Excellent organizational skills

Strong math skills

High attention to detail

Collaborative and client-focused

Proactive and innovative

Education

High school diploma or equivalent

College degree

Tools

Microsoft Office Suite

Job description

Vice President Talent Acquisition at Berkshire Bank

Division: Asset Management

Department: Wealth Management Admin

Reports to: VP, Wealth Management Operations

Status: Non-Exempt

Grade: 7

Salary Range: $20.50 - $35.99

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Lenox, MA - 25 Main St

Purpose/Objective: Under the direction of the VP, Wealth Management Operations, provides confidential operational support to a growing Wealth Management Department. This individual will assist the Wealth Management team in providing back‑office support to our internal and external clients. Timely and accurate processing of cash transactions and account maintenance is core to this role. The individual is expected to adhere to internal controls and to raise issues when appropriate.

Key Accountabilities

Provides support to clients and co‑workers in processing cash disbursements from customer accounts, including paying client bills, deposits/payments to various banks, and processing incoming/outgoing wire transfers. The individual will be responsible for processing incoming/outgoing wire and ACH transfers, verifying sufficient liquidity in client accounts to cover disbursements.
Assists Wealth Advisors by maintaining existing accounts on our accounting platform, retaining appropriate support in electronic records, and maintaining various databases. The individual will perform duties associated with opening or closing accounts, including, but not limited to, establishing fees or assessing final fees, adding or removing ticklers, establishing fields or removing accounts from the system.
Supports clients with setting up online access and addressing access issues.
Handles customer inquiries in a timely and professional manner, ensuring inquiries are resolved to meet client expectations.
Provides operational support services for the Berkshire cash sweep program. Monitors and tracks opt‑outs, disclosures, and interest rate changes for the cash sweep program, handling customer inquiries and resolving issues as needed.
Assists management with departmental compliance issues, projects, and assignments. Serves as a backup and support to other areas of wealth operations.
Performs other duties as necessary to ensure customer service excellence and smooth operations of the department.
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.

Education

High school diploma or equivalent
College degree a plus

Experience

3+ years’ administrative support, preferably in financial service industry
Basic accounting experience

Skills & Knowledge

Technology proficiency, including Microsoft Office Suite, particularly Word and Excel, with some ability to leverage formulas, templates, and data tools to improve efficiency.
Excellent written and verbal communication skills; ability to compose correspondence and reports.
Excellent organizational skills and the ability to handle multiple tasks with professionalism and accuracy.
Strong math skills and understanding of basic accounting principles preferred.
High attention to detail and commitment to accuracy, particularly in data entry, reconciliation, and reporting.
Collaborative and client‑focused interpersonal and solution‑oriented attitude.
Exudes positive attitude and desire to provide exceptional service to both internal and external partners.
Proactive and innovative approach, with a desire to continuously improve workflows, adopt new technologies, and enhance the client and team experience.

We endeavor to make this site accessible to any and all users.

Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

Seniority level