Wealth Management Onboarding Specialist

Edelman Financial Engines; Los Angeles (CA); On-site; USD 66,000 - 93,000; Full time

Benefits offered by this job

Annual target bonus

Performance bonuses

Job summary

Edelman Financial Engines in Los Angeles is seeking an Onboarding Specialist to support multiple Financial Planners across the firm, ensuring smooth onboarding of new clients and timely asset transfers.

As a subject matter expert on onboarding processes and custodians, you will perform related administrative tasks, deliver outstanding client service, adapt to planner needs, and maintain strict confidentiality while upholding regulatory standards across our wealth-management platform.

Qualifications

• Three years of confirmed experience; registered Investment Advisor or Broker/Dealer preferred.
• Bachelor’s degree: business or financial field preferred.
• Knowledge of financial services principles, products, and services.
• Outstanding client service skills & highly effective verbal and written business communication skills.
• Critical thinking, attention to detail, and multi-tasking skills required.
• Complete work with a high degree of accuracy.
• Able to adapt to changes in the work environment, handle competing demands and work with frequent change, delays, or unexpected events.

Responsibilities

• Advanced ability to work and support multiple Planners in various locations with onboarding new clients, opening new accounts and the transfer of incoming assets.
• Ability to handle and prioritize work with a high level of expertise in service and transfer transactions.
• Accurately and efficiently prepare new account paperwork and open client accounts in good order.
• Monitor newly established accounts for accuracy and timeliness on the trading platform.
• Provide asset transfer administration support, tracking funds to ensure they have moved as expected; coordinate with custodians and troubleshoot any issues to full resolution.
• Respond to Planner requests for new client support, ensuring all needs are met and assist with detailing client data in systems for use in future client interactions.
• Verify accounts are traded into the correct model and aid operation teams as needed; track incoming rollovers, other investment funding, and transfers to ensure that all applicable accounts moved as expected.
• Supervise client account activity for incoming transfers, ACATs and rollovers, researching and resolving issues in the transfer process.
• Work closely with Operations and custodians on requirements for new accounts, transfers, ACATs and rollovers.
• Meet all onboarding goals and service level agreements as it relates to new accounts being opened and funded.
• Help prospects and clients get set up to view their accounts through the Edelman Financial Engines client portal and custodian websites.
• Maintain risk awareness and compliance; identify problems in a timely manner while complying with standard resolution policy, the established corporate process, and regulatory procedures.
• Act as a resource for ongoing questions/issues for planning teams when it comes to new accounts and transfers.

Skills

Client service

Verbal communication

Written communication

Attention to detail

Multi-tasking

Confidentiality

Education

Bachelor’s degree in business or finance

Job description

Edelman Financial Engines in Los Angeles is seeking an Onboarding Specialist to support multiple Financial Planners across the firm, ensuring smooth onboarding of new clients and timely asset transfers.

As a subject matter expert on onboarding processes and custodians, you will perform related administrative tasks, deliver outstanding client service, adapt to planner needs, and maintain strict confidentiality while upholding regulatory standards across our wealth-management platform.