Wealth Management: Client Services Specialist

Cary Street Partners; Abingdon (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Cary Street Partners is seeking a Client Service Associate to provide primary support to the Wealth Management Group in an on-site Virginia office. The role supports Financial Advisors, handles client accounts, prepares materials, and ensures compliance with company policies.

Ideal candidates have 5+ years in financial services operations or sales support, and may hold an Associate degree or higher. Strong organizational, interpersonal, and communication skills are essential for success.

Qualifications

• Five plus years of prior experience preferred.
• Experience in financial services industry with operations or sales assistant experience preferred.
• Current SIE & 7 licenses or ability to obtain preferred, but not required.

Responsibilities

• Maintains confidential and time sensitive material.
• Maintains various aspects of client accounts including opening new accounts, processing and submitting documents, and initiation and filing of client Investment Consulting Agreement.
• Possesses exceptional client service skills in working with ultra-high net worth clients and complex financial arrangements.
• Adheres to CSP compliance policies, procedures, and standards.
• Maintains client hard copy and electronic files.
• Handles alerts and action items from platforms.
• Masters custodial, portfolio management, and customer relationship management software and platforms.
• Manages quarterly billing process for client accounts.
• Supports Financial Advisor by preparing correspondence and commentary, client proposals, presentations, and spreadsheets.
• Assists with client presentations, including preparing, assembling and proofreading various documents for client books, PowerPoint and Excel documents for presentations, and marketing material and various forms.
• Schedules client meetings, maintains Financial Advisor’s calendar, books conference rooms, and orders lunches, drinks or snacks.
• Assists with seminars through preparation and maintenance of invitee and attendee list, preparation and mailing of invitations and maintenance of responses, and vendor relations concerning orders and logistics.
• Maintains information in the contact management system.
• Assists with formulation of policies and procedures in regard to opening accounts, maintenance of client files, monthly preparation of information for client billing and other operational functions performed on a regular basis.
• Performs various administrative functions such as answering and directing incoming telephone calls; opening, dating and sorting of incoming mail; and preparing outgoing US mail, courier or delivery service packages.
• Maintains regular and reliable attendance.

Skills

Client service

Multi-tasking

Attention to detail

Interpersonal skills

Organizational skills

Education

Associate degree (or 2 years of college)

Tools

First Clearing Smart Station

Job description

Cary Street Partners is seeking a Client Service Associate to provide primary support to the Wealth Management Group in an on-site Virginia office. The role supports Financial Advisors, handles client accounts, prepares materials, and ensures compliance with company policies.

Ideal candidates have 5+ years in financial services operations or sales support, and may hold an Associate degree or higher. Strong organizational, interpersonal, and communication skills are essential for success.