Client Service Associate

Cary Street Partners; Abingdon (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Cary Street Partners is seeking a Client Service Associate to provide primary support to the Wealth Management Group in an on-site Virginia office. The role supports Financial Advisors, handles client accounts, prepares materials, and ensures compliance with company policies.

Ideal candidates have 5+ years in financial services operations or sales support, and may hold an Associate degree or higher. Strong organizational, interpersonal, and communication skills are essential for success.

Qualifications

• Five plus years of prior experience preferred.
• Experience in financial services industry with operations or sales assistant experience preferred.
• Current SIE & 7 licenses or ability to obtain preferred, but not required.

Responsibilities

• Maintains confidential and time sensitive material.
• Maintains various aspects of client accounts including opening new accounts, processing and submitting documents, and initiation and filing of client Investment Consulting Agreement.
• Possesses exceptional client service skills in working with ultra-high net worth clients and complex financial arrangements.
• Adheres to CSP compliance policies, procedures, and standards.
• Maintains client hard copy and electronic files.
• Handles alerts and action items from platforms.
• Masters custodial, portfolio management, and customer relationship management software and platforms.
• Manages quarterly billing process for client accounts.
• Supports Financial Advisor by preparing correspondence and commentary, client proposals, presentations, and spreadsheets.
• Assists with client presentations, including preparing, assembling and proofreading various documents for client books, PowerPoint and Excel documents for presentations, and marketing material and various forms.
• Schedules client meetings, maintains Financial Advisor’s calendar, books conference rooms, and orders lunches, drinks or snacks.
• Assists with seminars through preparation and maintenance of invitee and attendee list, preparation and mailing of invitations and maintenance of responses, and vendor relations concerning orders and logistics.
• Maintains information in the contact management system.
• Assists with formulation of policies and procedures in regard to opening accounts, maintenance of client files, monthly preparation of information for client billing and other operational functions performed on a regular basis.
• Performs various administrative functions such as answering and directing incoming telephone calls; opening, dating and sorting of incoming mail; and preparing outgoing US mail, courier or delivery service packages.
• Maintains regular and reliable attendance.

Skills

Client service

Multi-tasking

Attention to detail

Interpersonal skills

Organizational skills

Education

Associate degree (or 2 years of college)

Tools

First Clearing Smart Station

Job description

Description

The Client Service Associate provides primary support to the Wealth Management Group and must possess excellent organizational skills and interpersonal capabilities to effectively interact with employees, clients, and vendors. The position will provide support to Financial Advisors, be responsible for all administrative duties, and assist in all areas of client operations including opening new accounts and account maintenance. The Client Service Associate must be detail oriented and have the flexibility and ability to prioritize various projects and take initiative on tasks.

This role is for our ______ office and is on-site.

Position Responsibilities And Essential Functions

• Maintains confidential and time sensitive material.
• Maintains various aspects of client accounts including opening new accounts, processing and submitting documents, and initiation and filing of client Investment Consulting Agreement.
• Possesses exceptional client service skills in working with ultra-high net worth clients and complex financial arrangements.
• Adheres to all CSP compliance policies, procedures, and standards.
• Maintains client hard copy and electronic files.
• Handles alerts and action items from platforms.
• Masters custodial, portfolio management, and customer relationship management software and platforms.
• Manages quarterly billing process for client accounts.
• Supports Financial Advisor by preparing correspondence and commentary, client proposals, presentations, and spreadsheets.
• Assists with client presentations, including preparing, assembling and proofreading various documents for client books, PowerPoint and Excel documents for presentations, and marketing material and various forms.
• Schedules client meetings, maintains Financial Advisor’s calendar, books conference rooms, and orders lunches, drinks or snacks.
• Assists with seminars through preparation and maintenance of invitee and attendee list, preparation and mailing of invitations and maintenance of responses, and vendor relations concerning orders and logistics.
• Maintains information in the contact management system.
• Assists with formulation of policies and procedures in regard to opening accounts, maintenance of client files, monthly preparation of information for client billing and other operational functions performed on a regular basis.
• Performs various administrative functions such as answering and directing incoming telephone calls; opening, dating and sorting of incoming mail; and preparing outgoing US mail, courier or delivery service packages.
• Maintains regular and reliable attendance.

Professional Experience

• Five plus years prior experience preferred.
• Experience in financial services industry with operations or sales assistant experience preferred.
• Knowledge of First Clearing’s Smart Station preferred.
• Equivalent of an Associate degree or 2 years of college preferred
• Current SIE & 7 license or the ability to obtain these licenses preferred, but not required.

Personal Attributes

• Ability to work effectively on multiple projects.
• Collaborative team player with positive attitude.
• Unquestionable integrity and good judgment.
• Ability to learn new processes quickly, take initiative, and multi-task with little supervision.
• Excellent verbal and written skills.
• Ability to organize and prioritize work with attention to detail.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, medical condition including pregnancy and childbirth, disability, veteran status, or marital or parental status. Cary Street Partners participates in e-Verify and will submit your I-9 documentation to the federal government to confirm your legal eligibility to work in the United States.