Wealth Management Client Services Manager

Longhorn Wealth Management Group; Plano (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401(k) plan with employer match

Job summary

Longhorn Wealth Management Group in Plano, TX seeks an experienced Wealth Management Client Services Manager to oversee daily client servicing and new-business processing. You will work closely with advisors, custodians, and carriers to ensure accurate, compliant processing and timely service for clients and prospects.

The role requires 5+ years of professional experience in wealth management or related field; strong communication and organizational skills; and ability to manage multiple

Qualifications

• 5+ years of professional experience in wealth management, financial services, investments, insurance or related field.
• Excellent interpersonal and client-communication skills.
• Strong written and verbal communication skills.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple priorities and deadlines while maintaining accuracy.
• Ability to take ownership and work independently with judgment.
• Ability to understand and apply processes and regulatory requirements.
• Client-centric mindset and strong teamwork.

Responsibilities

• Manage day-to-day processing and servicing of client and prospective client business.
• Oversee new business processing from application through completion.
• Coordinate with custodians, carriers, and home-office operations to ensure compliant processing.
• Maintain CRM records and communications for each client.
• Schedule client and prospect meetings and manage calendars (including Zoom).
• Support data/documentation accuracy in CRM and filing systems.
• Coordinate with advisors and vendor partners to resolve service requests.

Skills

Client communication

Written communication

Verbal communication

Attention to detail

Multitasking

Independent work

Team player

CRM systems

Microsoft Office

Tools

Redtail CRM

Microsoft Word

Microsoft Excel

PowerPoint

Adobe Acrobat

Internet research

Job description

Longhorn Wealth Management Group is an independent wealth management firm based in Plano, Texas, providing comprehensive investment, insurance, retirement and estate planning services to individuals, families and business owners. We are dedicated to helping our clients achieve their financial goals and the prosperity they envision for themselves and their families. Today, our focus is on serving our fellow University of Texas alumni and fans, as well as serving all University of Texas employees, and including their family and friends.

We are currently seeking an experienced Wealth Management Client Services Manager to join our team. This is a key position on our team with significant responsibility for managing the firm's client service and new-business processing functions.

The successful candidate will take ownership of the day-to-day processing and servicing of client and prospective client business, working closely with our advisors, clients, prospective clients, custodians, insurance carriers, home-office operations, compliance departments and other vendor partners. This position requires a highly organized, detail-oriented professional who can manage multiple priorities, take ownership of responsibilities, exercise good judgment, and ensure that client business is processed accurately, efficiently, timely and always in accordance with all compliance requirements.

Responsibilities

The Wealth Management Client Services Manager will be responsible for managing the firm's efforts in processing new business and servicing existing client relationships. Primary areas of responsibility include:

New Business Processing

• Initiating new-client data gathering and preparing and processing applications and account-opening paperwork for both investment and insurance business.
• Gathering and organizing the personal, financial and other documentation necessary to prepare and process new client business.
• Coordinating the new-business process from initial application through completion, including monitoring outstanding requirements and following up as necessary.
• Coordinating with custodians, insurance carriers, broker-dealer/home-office operations, compliance departments and other vendor partners to ensure new business is processed accurately, efficiently and in accordance with applicable compliance requirements.
• Tracking and confirming the movement of assets, premium payments and cash receipts, and the establishment of all outgoing cash disbursement arrangements for all new business.
• Preparing and coordinating client and prospective client communications necessary to support the new-business process and client service requirements.
• Tracking and documenting all new business processing through completion in our CRM system for each client.

Existing Client Service

• Researching, coordinating and processing existing client account and insurance policy service requests.
• Processing client requests involving distributions, systematic withdrawals, transfers, beneficiary changes, account maintenance and other account or policy servicing needs.
• Coordinating with custodians, insurance carriers, home-office operations, compliance departments and other vendor partners to complete client service requests.
• Tracking and confirming asset movements, premium payments, cash receipts and distributions associated with client transactions.
• Following each service request through to completion and proactively communicating with clients and advisors regarding outstanding requirements or issues.
• Researching client questions and service issues and coordinating with the appropriate internal or external resources to provide timely resolution.
• Tracking and documenting all client service processing through completion in our CRM system for each client.

Client & Prospect Scheduling

• Managing scheduling and calendar coordination for client and prospective client meetings, including coordinating availability, scheduling appointments and creating Zoom meeting invitations. This applies to all new, follow-up and review meetings.
• Ensuring clients and prospective clients receive appropriate meeting confirmations, invitations and other information necessary for scheduled appointments.
• Coordinating the President's calendar for non-client professional activities, including conferences, educational events, wholesaler meetings, prospecting events and other professional commitments.

Client Data & Documentation

• Researching, entering and maintaining accurate client and prospective client personal and financial information in the firm's Client Relationship Management (CRM) system and electronic filing system.
• Ensuring that client records and supporting documentation are complete, current and properly organized, and all relevant materials are archived in our electronic filing system.
• Managing the firm's Redtail CRM database with respect to initiating and tracking activities and workflow related to client servicing for all firm prospects and clients.
• Preparing client and prospective client communications necessary to support new business and ongoing account and policy servicing.

Internal & External Coordination

• Serving as a primary point of coordination between the firm's advisors and the various custodians, insurance carriers, broker-dealer/home-office operations, compliance departments and other vendor partners involved in client business.
• Monitoring outstanding business and service requests to ensure that items are completed timely and that nothing falls through the cracks.
• Identifying processing issues or potential problems and taking appropriate action to resolve them or bringing them to the attention of the appropriate team member.
• Maintaining a high level of accuracy, organization, confidentiality and compliance in all aspects of client service and business processing.
• Developing a thorough understanding of the firm's processes and procedures and consistently applying them to client and prospective client business.

The Wealth Management Client Services Manager reports directly to the President of the firm.

Qualifications — Required

• 5+ years of professional experience in wealth management, financial services, investments, insurance or a related field (equivalent combinations of education and relevant professional experience will be considered).
• Excellent interpersonal and client-communication skills.
• Strong written and verbal communication skills.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple priorities and deadlines while maintaining a high degree of accuracy.
• Ability to take ownership of responsibilities and work independently with appropriate judgment.
• Ability to learn, retain and consistently apply processes, procedures and regulatory requirements.
• Ability to receive constructive feedback and continually improve skills and performance.
• A client-centric mindset and a genuine desire to provide exceptional service.
• A strong team-player mentality and an understanding that the success of our clients drives the success of our firm and benefits every member of our team.
• Proficiency in Microsoft Word, Excel, PowerPoint, Adobe Acrobat and internet-based research.
• Experience working with CRM systems; experience with Redtail CRM is a plus.

Qualifications — Desired

• 5+ years of experience working in the wealth management industry.
• Strong knowledge and experience in wealth management client service and business-processing functions.
• Experience working in a financial advisor, wealth management, investment, insurance, broker-dealer or related financial-services environment.
• Experience working with investment brokerage accounts, managed accounts, annuities and alternative investments.
• Experience working with life insurance, disability insurance and long-term-care insurance.
• Familiarity with account transfers, asset movements, distributions, beneficiary changes and other common investment and insurance account-service requirements.
• Experience coordinating business processing with custodians, insurance carriers, broker-dealer/home-office operations and compliance departments.
• Experience working with Redtail or a similar financial-services CRM system.

About the Opportunity

We are a small, established wealth management firm with a rapid growth trajectory and a strong team environment with a commitment to providing exceptional service to our clients. The Client Services Manager plays a critical role in the success of our firm and will have the opportunity to take meaningful ownership of an important area of our business.

The ideal candidate will be someone who takes pride in getting things done correctly, enjoys helping clients, is comfortable managing a wide variety of responsibilities and can be relied upon to follow business and client-service matters through to completion. For the right individual, this is an opportunity to become a key member of our team, develop professionally and grow with an established and successful wealth management practice.

Compensation will consist of a Base Salary commensurate with the applicant's experience and expertise. Additional compensation will come in the form of both Quarterly and Annual Bonuses based upon the firm as a whole achieving and surpassing firm goals. We offer a 401k Plan with Matching, but there is no Group Health Insurance Plan offered.