Wealth Management Admin Assistant - Hybrid

ADP, Inc.; Littleton (MA); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off (PTO)

Volunteer time off (VTO)

Paid holidays

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

Workers Credit Union is seeking a Financial Assistant in Littleton, MA to provide administrative, client service, and operational support for the Wealth Management Program. You will assist with appointment coordination, client communications, document preparation, workflow management, and office administration, while ensuring compliance in a non-licensed role.

You will support Financial Advisors, handle scheduling, records, and sales opportunities, and coordinate with internal departments to

Qualifications

• 1–3 years of administrative office and client service experience.
• Financial service and sales experience preferred.
• Experience supporting advisors or working within a broker-dealer, RIA, bank, or credit union a plus.
• FINRA SIE recommended within 2 years.

Responsibilities

• Serve as a primary contact between the financial advisor, prospects, and clients.
• Provide professional, courteous, and responsive service to members, clients, and credit union employees.
• Respond to routine inquiries and direct investment-related questions to appropriately licensed personnel.
• Maintain regular communication with clients regarding scheduling, paperwork requirements, and service requests.
• Follow up with clients to obtain missing information or documentation needed for account processing.
• Schedule client appointments, account reviews, and advisor meetings.
• Manage advisor calendars and assist with meeting coordination.
• Prepare client meeting packets, reports, presentations, and correspondence.
• Organize and maintain electronic and physical client records.
• Assist with filing, scanning, document indexing, and records management.
• Review meeting results and execute follow-up steps as directed by the Financial Advisor.
• Process and finalize closed business.
• Track progress, prepare reports, and document sales results.
• Assist with account paperwork preparation and submission.
• Monitor service requests and workflow items to ensure timely completion.
• Track outstanding documentation and follow up with clients and internal partners.
• Support account maintenance activities, including address changes, beneficiary updates, and other administrative requests.
• Coordinate with internal departments to facilitate service requests and operational activities.
• Support marketing campaigns and member outreach initiatives.
• Maintain referral tracking logs and appointment scheduling related to referral activities.
• Assist with client review campaigns and advisor outreach efforts.
• Help ensure broker-dealer platform, CRM systems and prospect databases remain current and accurate.
• Assist in coordinating financial education seminars, workshops, and member events.
• Maintain confidentiality of member and client information.
• Adhere to all credit union and broker-dealer privacy, security, and confidentiality policies.
• Understand and operate within the limitations of an unlicensed role.
• Refer all investment, insurance, financial planning, or product recommendation discussions to licensed personnel.
• Maintain accurate records in compliance with organizational policies and record retention requirements.
• Capture and enter relevant client data and meeting notes, along with appropriate signed documents, into the client contact record on the broker-dealer platform.
• Maintain a current knowledge of investment products and services offered.
• Comply with all FINRA, SEC, and regulatory requirements.
• Provide administrative support to advisors and wealth management team members.
• Assist with departmental projects and operational initiatives.
• Collaborate with branch personnel and internal departments to support member needs.
• Contribute to a positive and service-oriented work environment.
• Support office organization and daily administrative functions.
• Assist with special projects and process improvement initiatives.
• Support onboarding activities for new clients and team members.
• Participate in departmental meetings and training programs.
• Assist with office supply management and vendor coordination.
• Participate in community events, member education programs, and financial wellness activities.
• Assist with training and mentoring new support staff as assigned.
• Assist the Program Manager and Financial Advisors with efforts to promote IPS services.
• Execute delivery of compliance approval marketing material; includes monthly newsletters, email blast campaigns, educational webinars/seminars, and client appreciation events.
• Explore, identify, and evaluate potential sales opportunities among existing book-of-business clients.

Skills

Administrative support

Client service

Organizational skills

Time management

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Workers Credit Union is seeking a Financial Assistant in Littleton, MA to provide administrative, client service, and operational support for the Wealth Management Program. You will assist with appointment coordination, client communications, document preparation, workflow management, and office administration, while ensuring compliance in a non-licensed role.

You will support Financial Advisors, handle scheduling, records, and sales opportunities, and coordinate with internal departments to