Wealth Client Associate

Wilmington Trust; Wilmington (DE); On-site; USD 34,000 - 57,000; Full time

Job summary

Wilmington Trust in Wilmington, Delaware is seeking a client service professional to support high-net-worth wealth clients with daily transactions, issue resolution, and onboarding of new relationships.

You will build and maintain strong client relationships, assist with sales initiatives, stay current on products and policies, and uphold risk, audit, and regulatory standards in a fast-paced wealth management environment.

Qualifications

• Bachelor's degree or higher required or equivalent experience.
• Minimum 1 year of financial services client service experience.
• Strong communication and client service skills.

Responsibilities

• Service daily wealth client transactions and resolve issues to satisfy clients.
• Open and onboard new client relationships and acclimate clients with systems.
• Build and maintain strong client relationships with Wealth Management team and partners.
• Provide sales support for market-specific projects and initiatives.
• Stay current on products, policies, and regulatory developments affecting clients and bank.
• Review daily reports for compliance, security, and client experience; escalate as needed.
• Adhere to risk and regulatory standards to protect the bank and clients.
• Promote the M&T Bank brand and client-centric culture.
• Maintain internal controls and address audit points with timely action.
• Perform other related duties as assigned.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Organizational skills

PC proficiency

Education

Bachelor's degree

5+ years education/work experience

Tools

Microsoft Office

Job description

Overview:

Supports servicing and related sales enablement activities to drive new client relationships and retain and deepen existing High Net Worth (HNW) and Ultra-High Net Worth (UHNW) client relationships in Wealth Management. Delivers on the Client Service Value Proposition. Partners and communicates with key stakeholders within the Wealth Management operating model to ensure clients have access to all resources and solutions based on their individual needs and situation. Utilizes operational, technical, and functional expertise to support the execution of policies and procedures that align with all aspects of Wealth Management sales and service strategy . Resolves the more routine service issues within the team.

Primary Responsibilities:

Service the daily transaction needs of wealth clients, including but not limited to, problem resolution, overdrafts, account delinquency, wire transfers, book transfers, and account maintenance to ensure they are addressed in a timely manner and to the satisfaction of the client.

• Apply sound, independent judgment and take ownership over operational problems resulting from direct interaction with clients or obtained from the Client Team. Resolve routine service issues, with the goal of exceeding client expectations (with the goal of retaining and expanding client relationships).
• Open and onboard new client relationships by getting clients acclimated with our systems and confirming the client has received all necessary information and materials.
• Build, manage and maintain strong client relationships through daily interactions with clients, Wealth Management team, and internal business partners, to contribute to the retention and expansion of existing client relationships.
• Provide sales support to the team for market-specific special projects, such as event coordination, process improvement and sales initiatives.
• Remain current on products and services, internal policies and procedures and external developments, including regulations, which may affect the client and the Bank.
• Review daily department reports to ensure compliance with operation, security, and audit procedures as well as a positive client experience. Follow established procedures when the report review identifies an issue to ensure it is resolved.
• Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:
Bachelor's degree and a minimum of 1 years' financial services client service experience, or in lieu of a degree, a combined minimum of 5 years' higher education and/or work experience, including a minimum of 1 years' financial services client service experience

Strong customer service skills
Strong interpersonal skills
Strong verbal and written communication skills
Strong organizational skills
Proficiency with personal computers as well as pertinent word processing, spreadsheet and presentation software

Education and Experience Preferred:
Minimum of 3 years' private banking, wealth management, commercial banking and/or branch experience
Exposure to and knowledge of the Bank's retail and commercial banking systems
Knowledge of Private Banking products and services

Trust experience
Ability to work independently and in a team-based environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.87 - $41.45 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Wilmington, Delaware, United States of America