Wealth Client Associate

M&T Bank Corporation; Radnor (Delaware County); On-site; USD 34,000 - 57,000; Full time

Job summary

M&T Bank in Radnor, PA is seeking a Wealth Management support professional to service daily client transactions and onboard new relationships. You will liaise with Wealth Management teams to retain and expand high-net-worth clients while adhering to internal controls and regulatory requirements.

In this role you’ll provide sales support for market initiatives, stay updated on products and policies, and help ensure a superior client experience through timely issue resolution and strong

Qualifications

• Bachelor’s degree with 1+ year financial services client service experience.
• Strong customer service, interpersonal, and communication skills.
• Proficiency with PCs and office software.

Responsibilities

• Service daily wealth client transactions and resolve routine issues.
• Own operational problems from client interactions and requests.
• Open and onboard new client relationships.
• Build and maintain strong client relationships with Wealth Management teams.
• Provide sales support for market projects and initiatives.
• Stay current on products, policies, and regulations affecting clients.
• Review daily reports to ensure compliance and positive client experience.
• Escalate risk issues to management when needed.
• Support audit and regulatory controls and processes.
• Complete other duties as assigned.

Skills

Customer service

Interpersonal skills

Verbal & written communication

Organizational skills

Computer skills

Office software

Education

Bachelor's degree

5+ years total education/experience

Tools

Banking systems

Job description

Overview

Supports servicing and related sales enablement activities to drive new client relationships and retain and deepen existing High Net Worth (HNW) and Ultra-High Net Worth (UHNW) client relationships in Wealth Management. Delivers on the Client Service Value Proposition. Partners and communicates with key stakeholders within the Wealth Management operating model to ensure clients have access to all resources and solutions based on their individual needs and situation. Utilizes operational, technical, and functional expertise to support the execution of policies and procedures that align with all aspects of Wealth Management sales and service strategy. Resolves the more routine service issues within the team.

Primary Responsibilities

• Service the daily transaction needs of wealth clients, including but not limited to, problem resolution, overdrafts, account delinquency, wire transfers, book transfers, and account maintenance to ensure they are addressed in a timely manner and to the satisfaction of the client.
• Apply sound, independent judgment and take ownership over operational problems resulting from direct interaction with clients or obtained from the Client Team.
• Resolve routine service issues, with the goal of exceeding client expectations (with the goal of retaining and expanding client relationships).
• Open and onboard new client relationships by getting clients acclimated with our systems and confirming the client has received all necessary information and materials.
• Build, manage and maintain strong client relationships through daily interactions with clients, Wealth Management team, and internal business partners, to contribute to the retention and expansion of existing client relationships.
• Provide sales support to the team for market-specific special projects, such as event coordination, process improvement and sales initiatives.
• Remain current on products and services, internal policies and procedures and external developments, including regulations, which may affect the client and the Bank.
• Review daily department reports to ensure compliance with operation, security, and audit procedures as well as a positive client experience.
• Follow established procedures when the report review identifies an issue to ensure it is resolved.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required

Bachelor’s degree and a minimum of 1 years’ financial services client service experience, or in lieu of a degree, a combined minimum of 5 years’ higher education and/or work experience, including a minimum of 1 years’ financial services client service experience.

• Strong customer service skills
• Strong interpersonal skills
• Strong verbal and written communication skills
• Strong organizational skills
• Proficiency with personal computers as well as pertinent word processing, spreadsheet and presentation software

Education and Experience Preferred

• Minimum of 3 years’ private banking, wealth management, commercial banking and/or branch experience.
• Exposure to and knowledge of the Bank’s retail and commercial banking systems.
• Knowledge of Private Banking products and services.
• Trust experience.
• Ability to work independently and in a team-based environment.

Pay

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.87 - $41.45 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Radnor, Pennsylvania, United States of America

About M&T Bank

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

Equal Employment Opportunity

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

Drug-Free Workplace

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.