WCE Career Advisor & Enrollment Coach

Guilford Technical Community College; Jamestown (NY); On-site; USD 49,000 - 60,000; Full time

Benefits offered by this job

Pension plan

Competitive benefits

Job summary

Guilford Technical Community College (GTCC) invites applications for a time-limited position ending 06/30/2027. We offer a pension plan, strong collaboration, and a culture focused on student success.

Min Salary $54,222.94; Mid Salary $61,000.81 with compensation based on experience. The ideal candidate holds a bachelor’s degree in a related field and has experience in career services, workforce development, or student outreach, plus excellent communication and data skills to support

Qualifications

• Bachelor’s degree in social science, education, social work, psychology, counseling, business, human resources/services, communication, or related field.
• Strong oral and written communication skills and interpersonal communication skills.
• Experience using technology and data to support student services and enrollment processes.

Skills

Communication skills

Data-driven decisions

Student advising

Team collaboration

Adaptability

Education

Bachelor's degree in related field

Master's degree in related field

Tools

Element451

CRM systems

Datatel Colleague

Microsoft Office

Job description

Time-Limited position will end 06/30/2027.

At Guilford Technical Community College (GTCC), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative individuals to join our mission-driven team, where you can enjoy a fulfilling work-life balance and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC, you’ll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive.

Min Salary $54,222.94

Mid Salary $61,000.81 - We offer a competitive salary package that will be determined based on the candidate's experience level and qualifications related to the job. Compensation will be commensurate with your level of experience.

Duties/Functions

Education Required

• Bachelor’s degree in social science, education, social work, psychology, counseling, business, human resources/services, communication, or related field.

Education Preferred

• Master’s degree in social science, education, social work, psychology, counseling, business, human resources/services, communication, or related field.

Experience Required

• One year of experience in career services, workforce development, technical training/education, and human resources or related field.
• Strong oral and written communication skills and interpersonal communication skills
• Experience using technology and data to support customer/student service, outreach, communications, follow-up, recruitment, or enrollment-related processes.

Experience Preferred

• Greater than one year of experience in career services, workforce development, technical education and training, and human resources or course of study work in related field.
• Experience with CRM systems, digital marketing/recruitment platforms, email/text communication tools, or other student/customer engagement systems; experience with Element451 is preferred.
• Experience developing or coordinating marketing/recruitment content, communications, campaigns, outreach initiatives, or cross-functional projects.
• Experience planning or supporting recruitment/community events and community outreach with agencies, employers, or industry representatives.

KSA Required

• Demonstrated knowledge of career exploration, labor-market information, and pathways into workforce training and credential opportunities.
• Ability to serve as a student navigator for individuals who are unsure which WCE course, program, credential, or training pathway to pursue; ability to clarify goals, provide accurate guidance, and recognize when a subject-matter expert or another college resource is required.
• Ability to serve as a WCE Ambassador and coordinate marketing, outreach, recruitment, and communication efforts across multiple program areas in partnership with centralized Marketing and CRM staff, including effective use of Element451 (E451) and related engagement tools.
• Ability to coordinate follow-up and promote consistent student service across multiple WCE programs and referral channels.
• Ability to utilize inquiry, service, and enrollment data from multiple sources to identify trends, evaluate effectiveness, and make data-informed recommendations.
• Ability to work effectively with diverse WCE students, including under/unemployed adults, working professionals, underrepresented populations, and students transitioning from adult education/high school programs.
• Ability to establish and maintain effective and cooperative relationships with students, faculty, staff, administration, community partners, and the public.
• Demonstrated good judgment and ability to support and enforce college policies and procedures, maintain confidentiality, and appropriately handle student information.
• Ability to work independently and collaboratively using sound judgment, analytical skills, organization, prioritization, problem-solving, and follow-through.
• Ability to use personal computers, Microsoft Office, email, college systems, and other approved technology; ability to learn new systems and adapt to a changing workplace focused on access, enrollment, retention, and student success.

KSA Preferred

• Able to identify and use data from a variety of sources for decision‑making and planning.
• General knowledge of the history, philosophy, and mission of the community college system.

Department/Job Specific Requirements

• Must become familiar with Datatel Colleague screens used for registration and records maintenance.
• Ability to work a flexible work schedule as determined by the supervisor to cover the necessary hours. Evening and weekend work will be required on occasions.
• Must be able to maneuver independently among offices, buildings, campus locations, and off‑site locations as necessary to complete job requirements.
• Primary departmental work hours are from 8 am to 5 pm Monday through Friday; a flexible work schedule will be determined by the supervisor when needed.
• Physical abilities are of a typical office environment involving: sitting, standing, keyboarding, and light lifting
• Other travel as required by the position.

The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter:

• Ethics
• Safety/Shooter on Campus
• Personal Information Protection Training (PIP)
• Anti-Discrimination/Harassment & Title IX
• Other training may be required as determined applicable.

Physical Demands

• Physical Activity:Primarily sitting
• Lifting:<=20lbs.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a Bachelor’s degree or higher degree in social science, education, social work, psychology, counseling, business, human resources/services, communication, or related field?
  • Yes
  • No
• * Do you have a at at least one year of experience in career services, workforce development, technical training/education, and human resources or related field.
  • Yes
  • No
• * Do you have strong oral and written communication skills and interpersonal communication skills?
  • Yes
  • No

Documents Needed To Apply

Required Documents

• Resume

Optional Documents

• Cover Letter
• Transcripts
• Other