Wayfair Virtual Assistant Jobs

Wayfair; Montpelier (VT); On-site; USD 41,328 - 68,880; Full time

Benefits offered by this job

Health benefits

Employee discounts

Job summary

Wayfair in Montpelier, VT seeks an Assistant Store Manager to lead a high-performing team and deliver an exceptional customer experience in our home furnishings store.

Your role will drive sales, manage daily operations, recruit and develop Floor Counselors, and uphold Wayfair's Kin Standards while ensuring in-store and omni-channel satisfaction. Bachelor’s degree required; 3+ years of retail leadership preferred.

Qualifications

• 3+ years of retail management experience.
• Bachelor’s degree required or equivalent.
• Strong leadership and communication skills.

Responsibilities

• Lead and develop a high-performing store team.
• Drive exceptional customer experience and sales performance.
• Oversee daily store operations and inventory.
• Recruit, train, and coach Floor Counselors.
• Maintain visual standards and store presentation.
• Coordinate omni-channel activities and in-store events.

Skills

Retail management

Customer service

Sales leadership

Team leadership

Communication

Store operations

Analytical skills

Education

Bachelor’s Degree

Tools

POS system

G Suite

Job description

Assistant Store Manager – Salary: $30–$50 per hour – Company: Wayfair – Location: Montpelier, USA – Education: Bachelor’s Degree

Responsibilities

• As a genuine brand ambassador for the Wayfair family, lead and create a top‑tier customer experience by interfacing customers with the world’s best home web‑based collection displayed in our store.
• Light an on‑brand configuration space using the entire range of Wayfair’s plans and omni‑channel tools to inspire customers’ design aspirations.
• Guide customers through their inquiries on product features and use, style and item coordination, and cutting‑edge requests, remembering for store mix and repeat traffic.
• Help the Head Supervisor in rejuvenating the Wayfair brand by building a high‑performing customer‑driven team and effectively connecting them in a genuine approach to all channels.
• Lead and develop a team of Floor Counselors to meet sales objectives.
• Ace our visual storytelling and have the option to impart our visuals to clear communication, in‑store displays, and impressive assets.
• Reliably select, recruit, and hold a sales force that delights and motivates our customers while driving sales and providing product guidance.
• Fabricate a talent pipeline, both inside and outside, to convey planned deals and top‑tier customer experience.
• Assemble plans that consider top‑tier customer support, meet all functional business needs and are fair and aligned for partners.
• Keep up with operational presence through strong floor presence and inventory management.
• Perform opening and closing schedules and give management to guarantee the store is meeting financial objectives and partners are delivering top‑tier service to our customers.
• Cultivate and ingrain a culture of accountability and continuous input to advance a positive, dynamic climate.
• Help the Senior Supervisor in driving a team to consistently use sound judgment; show a culture of ethical leadership, safety, and consistency.
• Ensure the team feels supported and motivated every day; treat all staff inside and remotely with dignity, empathy, and consideration.
• Lead customer satisfaction across all channels utilizing all services including (request get, active shipment, approaching stock, home delivery, Establishment).
• Oversee stockroom associate and supply levels to augment proficiency, security, and efficiency to help sales floor renewal and omni‑channel satisfaction.
• Use sales analytics tools to drive store productivity and growth such that the results of the overall brand are upheld.
• Oversee and optimize stock levels, stock adjacencies, introductions, marking, and grouping in all areas to guarantee the sales floor is fully loaded.
• Keep up with visual guidelines of the store, per workspace organization.
• Partake in functional store exercises depending on the situation: carrying new items to the floor, floor sets, renewal, replacements and corner shop upkeep.
• Carry an eagerness to share creative thoughts and solutions for continuously improving team tasks.
• Live by, imitate, and guide by our Kin Standards consistently.

Qualifications

• 3+ years of retail management experience.
• 3+ years of design, furniture or home merchandise experience preferred.
• 3+ years of store management experience strongly preferred.
• Deep critical thinking and analytical skills.
• Demonstrated capacity to persuade, influence and motivate self and others.
• Background of succeeding in a fast‑paced and evolving climate.

Core Skills

• Excellent verbal relational abilities.
• Exceptional attention to detail.
• Exceptional sales and customer service skills.
• Broad knowledge of the products sold.
• Capacity to anticipate customer needs.
• Capacity to recommend products to customers.
• Capacity to work or quickly gain proficiency with the store’s retail location system.
• Specialized awareness to learn important software; experience with Google Cloud G Suite, including Docs, Sheets, Slides, and Forms preferred.
• Capacity to handle data and product through a PC system and POS register system.

Physical Requirements

While performing the duties of this position, the employee is routinely expected to stand, walk, talk and hear. The employee is also expected to use hands and arms and may need to sit, climb or balance, stoop, bend, kneel or crawl. The employee must routinely, habitually or sporadically lift and carry up to 50 lbs. The employee must have clear vision capabilities, including close, distance, multi‑color, peripheral, depth perception, and ability to shift focus.

Working Hours

We aim to provide a schedule that maintains a healthy work/life balance and respects your booking preferences. Due to the nature of retail, your shift schedule will change; we will try to provide your schedule at least fourteen days in advance and give opportunity to swap shifts with teammates on a case‑by‑case basis.

Compensation & Benefits

Pay begins at $60 per hour, with increments based on performance and quarterly rewards, health benefits, and generous employee discounts.

Equal Employment Opportunity

Wayfair is fully committed to providing equal employment opportunities to all individuals, including people with disabilities. As part of this commitment, Wayfair will provide reasonable accommodations for qualified individuals with disabilities, unless doing so would impose an undue hardship on the business.