Wave Planning Manager

Arvato; Ontario (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Arvato in California seeks a Distribution Supervisor to manage workflow waves, prioritize tasks, and ensure SLA compliance across shifts.

You will coach hourly staff, monitor performance metrics, and collaborate with HR, Customer Service, and Operations to drive continuous improvements in cost per unit, service levels, and quality.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 2+ years of managerial experience.
• 2+ years leading teams of 10+ non-exempt associates.
• 2+ years in a high-volume supply chain environment.
• 5+ years in a fast-paced, high-volume warehouse environment preferred.

Responsibilities

• Manage competing priorities across business units and departments.
• Ensure accuracy and timeliness of all workflow waves.
• Assist with workflow wave audits and reporting of variances.
• Communicate effectively with business partners and stakeholders.
• Resolve exceptions by identifying root causes and corrective actions.
• Coach and develop direct reports through feedback, training and mentoring.
• Lead continuous improvement initiatives to improve service levels, cost per unit, quality and morale.
• Collaborate with Human Resources, Customer Service, Operations and Quality Control.

Skills

Communication skills

Organizational skills

Decision making from data

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

SAP

RF scanners

Automated unit sortation

Conveyors

Job description

Job Description

In this role, you will actively participate in and assist with the flow of work into and out of the facility (wave, track, print, and systemically complete all customer orders) in order to meet or exceed well-defined service level agreements (SLAs) on the assigned shift.

• Manage competing priorities across business units and departments.
• Ensure accuracy and timeliness of all workflow waves.
• Participate in and assist with workflow wave audits and reporting of variances.
• Effectively communicate with business partners and stakeholders.
• Resolve exceptions by identifying root causes and implementing corrective actions.
• Develop and teach direct reports the workflow wave rules for processing work to the distribution floor.
• Evaluate and drive employee performance through coaching and leadership.
• Improve workflow processes through continuous improvement methodologies to enhance employee morale, service levels, cost per unit, quality, and accuracy.
• Lead by example.
• Understand and properly manage expense levers to improve cost per unit while maintaining high levels of service, quality, and morale.
• Develop associates through timely feedback, effective communication, proper expectations, training, mentoring, and coaching.
• Conduct bi-annual performance reviews for all direct reports, addressing both metrics and behaviors.
• Effectively collaborate and communicate with Human Resources, Customer Service, Operations, Inventory Control, Quality Control, and other business partners.
• Supervise hourly specialists and associates responsible for wave planning on the assigned shift.
• Maintain working knowledge of innovations and best practices in distribution operations and evaluate opportunities for implementation.

Qualifications:

• General understanding of distribution center technologies, including SAP, automated unit sortation, RF scanners, conveyors, and related systems.
• Solid working knowledge of Microsoft Office applications.
• Strong verbal and written communication skills.
• Strong organizational skills with the ability to prioritize competing demands.
• Ability to make sound business decisions using data and structured decision-making processes.
• Bachelor's degree in a related field preferred, or equivalent work experience.
• 2+ years of managerial experience.
• 2+ years of experience leading teams of 10 or more non-exempt associates.
• 2+ years of experience in a high-volume, fast-paced supply chain environment.
• 5+ years of experience in a fast-paced, high-volume warehouse environment preferred.