Waukee Pediatrics- Part Time Receptionist

Trinity Health Mid-Atlantic; Waukee (IA); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player in healthcare is seeking a part-time receptionist to join their dynamic team. This role is vital for ensuring smooth patient flow and providing exceptional customer service. You will be the first point of contact for patients, responsible for greeting them, managing their information, and assisting with various office tasks. The ideal candidate will possess strong communication skills, a commitment to confidentiality, and a positive attitude. Join a diverse and inclusive environment where your contributions will make a real difference in the community's health and well-being.

Benefits

Flexible Schedule

Health Insurance

Paid Time Off

Retirement Plan

Qualifications

• Six months experience working with public.
• Prefer clinic/physician office experience.

Responsibilities

• Coordinate patient flow and verify insurance information.
• Maintain confidentiality and follow HIPAA guidelines.
• Assist with daily office duties and maintain reception area.

Skills

Customer Service

Communication Skills

Office Equipment Operation

HIPAA Compliance

Education

High School Diploma or Equivalent

Tools

Computer

Fax Machine

Phone

Copier

Job description

Waukee Pediatrics- Part Time Receptionist page is loaded

Waukee Pediatrics- Part Time Receptionist

Apply locations MMCIA - MercyOne Waukee Clinic Central IA time type Part time posted on Posted 4 Days Ago job requisition id 00583403

Employment Type:

Part time

Shift:

Description:

ESSENTIAL FUNCTIONS:

· Demonstrates professional, appropriate, effective and tactful written, verbal, and nonverbal communication with patient, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinic image.

· Demonstrates positive professional customer service in all patient, staff, and visitor contacts.

· Utilizes interpersonal skills to establish and maintain healthy interpersonal relationships with healthcare members, patients, and families.

· Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.

· Participates in staff development activities and orientation as requested.

· Proactively acts as patient advocate, responding to and working to resolve patient concerns.

· Responsible for following equipment maintenance protocol, identifying problems, and coordinating appropriate repairs.

· Operation of various office machines (i.e. fax, copier, phone, and computer).

· Participates effectively as a team member in the clinic

RECEPTIONIST:

· Coordinates on-going patient flow through the clinic process ensuring efficient and effective continuity, accurate completion of all required forms, greeting patients, verifying demographics and insurance information, and coordinating physician releases.

· Collecting co-payments and/or outstanding balances. Inform patients of financial assistance opportunities

· Utilizes clinical staff to evaluate and determine priority situations.

· Follows clinic procedure/protocol for the organization and maintenance of the patient demographics in the computer and maintains the order of the medical record (i.e. test results, retrieval, filing, creation, repair, super billing of medical record).

· Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance. Assures the conveyance of accurate and complete messages to appropriate personnel.

· Responsible for the development, tracking and/or completeness of the charge ticket process through the patient visit.

· Coordinates non-patient customers in the clinic.

· Maintains professional appearance of reception area.

· Demonstrates functional knowledge of third party payers.

MARGINAL FUNCTIONS:

· Work includes cross coverage in other clinic areas as team needs.

· Maintains supply inventory and stocks supplies in various work areas.

· Participates in Performance Improvement activities as appropriate.

· CPR certified.

· Maintains orderly, neat appearance of work area.

· Misc. office duties (i.e. greeting patients, answering phones, filing or retrieving medical records, scheduling patient, verifying authorizations, sorting and distributing mail, updating demographic and insurance information.).

· Reconciles and/or prepares daily bank deposits.

· Sorts and delivers mail.

· Reconciles physician resource schedules

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

· High school diploma or equivalency.

· Six months experience working with public.

· Prefer clinic/physician office experience (i.e. knowledge of medical office practices and procedures, business English, mathematics, spelling, office equipment and basic computer skills).

· CPR Certification (obtained within 6 months of start date).

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

About Us

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.