Waterpark Manager: Lead Operations & Guest Experience

Westgate Resorts; River (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Benefits

Paid Time Off

401(k) with Match

Daily Pay

Tuition Assistance

Employee Assistance Program

Life Insurance

Pet Insurance

Loyalty Program Discounts

Gym Membership

David A. Siegel Legacy Scholarship

Career Growth & Advancement

Community Involvement

Job summary

Westgate River Ranch Resort & Rodeo is seeking a Waterpark Manager to lead the daily operations of our water park, ensuring a safe, fun, and welcoming environment for guests and Team Members. You will oversee Aquatics staff, maintain safety standards, develop programs, and deliver an exceptional guest experience.

Responsibilities include staffing, training, scheduling, certifications, and coordinating with other departments to maintain high service levels in a family‑friendly, on‑site resort

Qualifications

• Bachelor's degree or 2–3 years related experience in an Aquatics department or large resort program, including at least 2 years in a supervisory capacity, or an equivalent combination of education and experience.
• American Red Cross Lifeguard, CPR, First Aid, and AED certifications preferred.
• Strong leadership, communication, organization, and time‑management skills.
• Ability to recognize unsafe or hazardous conditions and respond appropriately and quickly during emergencies.
• Proven ability to multitask, meet deadlines, resolve conflicts, and lead a diverse team.

Responsibilities

• Recruit, hire, train, coach, and develop Aquatics Team Members while maintaining appropriate staffing levels.
• Conduct Aquatics classes, training, and in-service training programs.
• Develop, implement, and monitor waterpark programming, schedules, and daily operations.
• Establish clear responsibilities and expectations for the Waterpark team.
• Ensure all lifeguard certifications remain current and comply with American Red Cross requirements.
• Implement and maintain department policies, procedures, and safety standards.
• Analyze utilization data and operational information to support effective planning and decision‑making.
• Conduct performance management, resolve conflicts, promote teamwork, and support Team Member development.
• Attend weekly meetings with department heads, supervisors, and managers.
• Conduct monthly department meetings and prepare operational reports.
• Prepare supervisory and accident reports while maintaining current knowledge of emergency and safety procedures.
• Maintain accurate Waterpark inventory records and coordinate reporting with CFI and Westgate accounting departments.
• Monitor weather and other conditions and make safety‑based decisions regarding Waterpark operations, including temporary closure when necessary.
• Perform additional duties as assigned by the Director of Waterpark & Activities.

Skills

Leadership

Communication

Time management

Multitasking

Staff development

Education

Bachelor's degree or 2–3 years Aquatics experience

Red Cross Lifeguard/CPR/First Aid/AED certifications preferred

Job description

Westgate River Ranch Resort & Rodeo is seeking a Waterpark Manager to lead the daily operations of our water park, ensuring a safe, fun, and welcoming environment for guests and Team Members. You will oversee Aquatics staff, maintain safety standards, develop programs, and deliver an exceptional guest experience.

Responsibilities include staffing, training, scheduling, certifications, and coordinating with other departments to maintain high service levels in a family‑friendly, on‑site resort