WaterMold Restoration Team Member

ServiceMaster Restore 7658 - Round Rock; Cedar Park (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Advancement opportunities

Paid time off

Training & development

Job summary

ServiceMaster Restore is seeking a restoration technician to monitor and complete water restoration and mold remediation tasks, ensuring proper drying, demolition, and documentation for insurance reimbursement. You will explain processes to customers and maintain quality control on every job site.

Responsibilities include loading equipment, following drying plans, communicating with customers, and preparing photos and reports in line with company policies.

Qualifications

• 1 year water and/or mold experience preferred.
• High school diploma or equivalent.
• Valid driver's license and satisfactory driving record.
• Good verbal and written communication skills - English speaking or bilingual.
• Experience with using mobile software to enter data.
• Certifications are not required but preferred: WTR – Water Damage Restoration Technician; ASD – Applied Structural Drying Technician.

Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies needed on the job site are loaded on truck.
• Explain processes used to complete jobs and steps to resolution to customers using printed materials as a guide with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job.
• Performs restoration to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
• Inspects jobs after completion and obtains customer signatures for approval purposes.
• Performs daily monitoring and tasks on assigned water jobs to customers.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Resolves issues with customers, communicates customer issues and daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures.

Skills

Water damage restoration

Mold remediation

Customer communication

Driver's license

Education

High school diploma

Tools

MICA

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview

Monitors, inspects and completes tasks for Water Restoration and/or Mold Remediation jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies needed on the job site are loaded on truck
• Explain processes used to complete jobs and steps to resolution to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job
• Performs restoration to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes
• Performs daily monitoring and tasks on assigned water jobs to customers
• Responsible for making daily adjustments to the drying plan based on meter readings
• Resolves issues with customers, communicates customer issues and daily job activities with supervisor and key company staff
• Prepares documentation and pictures according to company policies and procedures

Job Requirements

• 1 YEAR WATER AND/OR MOLD EXPERIENCE PREFERRED
• Working knowledge of MICA Preferred
• High school graduate or equivalent
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written communication skills - English speaking or Bilingual
• Good customer service skills
• Experience with using mobile software to enter data
• Can read and follow product label usage instructions
• Reports to work on time in a clean, complete uniform
• Must be able to prioritize activities and meet deadlines
• Certifications are not required but preferred:
• WTR – Water Damage Restoration Technician
• ASD – Applied Structural Drying Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Use visual acuity to perform detail-oriented activities
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.