Water Restoration Technician

ServiceMaster Restore 4736 - Thomasville; Thomasville (NC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Training & development

Paid time off

Opportunity for advancement

Job summary

ServiceMaster Restore 4736 - Thomasville is seeking a dedicated Water Restoration Technician to monitor, inspect and complete tasks for water restoration jobs, including drying, demolition and related activities. You will prepare notes, photos and documents per policy to support insurance reimbursements and explain steps to customers in person.

Responsibilities include load and transport of equipment, performing water extraction, light construction, and ensuring proper handling of tools and

Qualifications

• Experience in restoration or construction not required but preferred.
• Valid drivers’ license and satisfactory driving record.
• Good verbal and written communication skills.
• Good customer service skills.
• Experience with using mobile software to enter data.
• Reports to work on time in a clean, complete uniform.
• WTR/Water Damage Restoration Technician and ASD certifications preferred.

Responsibilities

• Retrieves work orders, checks route for travel and loads equipment for the job.
• Explain processes to customers and guide next steps with printed materials.
• Performs water damage repair including extraction, pack-out, demolition as directed.
• Ensure equipment, supplies, vehicles and products are properly handled; report malfunctions.
• Inspects jobs after completion, obtains customer signatures, and requests payments when necessary.
• Monitors and adjusts the drying plan based on meter readings for each job.
• Resolves customer issues and communicates daily activities with supervisor and staff.
• Prepares documentation and pictures to ensure insurance reimbursement.

Skills

Verbal communication

Written communication

Customer service

Mobile data entry

Driver's license

Tools

Mobile software tools

Job description

Benefits:

Health insurance

Opportunity for advancement

Paid time off

Training & development

Position Overview

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.

Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.

Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor

Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency

Responsible for making daily adjustments to the drying plan based on meter readings

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff

Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Job Requirements

Experience in the restoration or construction industry not required but preferred

Valid Drivers’ License and satisfactory driving record

Good verbal and written and communication skills

Good customer service skills

Experience with using mobile software to enter data

Reports to work on time in a clean, complete uniform

Must be able to prioritize activities and meet deadlines

Certifications are not required but preferred:

WTR – Water Damage Restoration Technician

ASD – Applied Structural Drying Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.

Express or exchange ideas with others quickly, receive and act on detailed information given.

For safety reasons, respirators, which are used in certain situations, must be able to seal to your face

Use visual acuity to perform detail-oriented activities

Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.