Water/Wastewater - Client Services Manager

Ardurra; Greenville (SC); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Water/Wastewater Client Services Manager to lead client relations and project delivery in South Carolina. This role involves collaborating with engineering expertise to develop innovative solutions that enhance client value. The ideal candidate will have a strong background in project management and client services, ensuring successful project execution from initiation to closeout. Join a company that values a family-like culture, offers competitive compensation, and focuses on professional development through various career paths. This is an exciting opportunity to make a significant impact in the water industry.

Benefits

Competitive Compensation

Rich Benefits Programs

Professional Development Opportunities

Flexible Work Environment

Time-off Programs

Qualifications

• Must have a Professional Engineer License (SC) preferred.
• At least eight years of experience in client services management.

Responsibilities

• Responsible for marketing to existing clients and expanding contract scope.
• Manage multiple design consultants and project administration.
• Mentor junior staff and ensure project delivery excellence.

Skills

Client Relations

Project Management

Water/Wastewater Engineering

Risk Management

Team Leadership

Education

Professional Engineer License (SC)

8+ years of experience

Job description

Water/Wastewater - Client Services Manager

WK Dickson (an Ardurra Company) is looking to hire an experienced Water/ Wastewater Client Services Managerto join our team inone of our South Carolina offices

Our innovative water and wastewater engineers collaborate closely with clients to plan, design, permit, and construct systems that address their needs comprehensively. This approach allows our clients to make smarter investments, resulting in lower life cycle costs and additional benefits.

As a recognized leader in the South and the Southeast's water industry, our projects encompass treatment and infrastructure initiatives for municipal and institutional clients. Our work ranges from drinking water supply to water reuse and wastewater management. We have the capability to support projects of all sizes within a flexible and innovative team environment.

Essential Functions of the Job:

The Client Service Manager will focus on a mix of established client business growth, project delivery leadership and mentoring of engineering staff. The position will collaborate with regional and national water/wastewater engineering expertise to share resources and leverage capabilities to expand our South Carolina area business. Develop innovative solutions to add value to our clients that differentiate Ardurra from competitors

• Responsible for marketing to existing clients through project performance, expanding the scope of existing contracts, and identifying new project opportunities
• Responsible for delivering service to the client and for client relations
• Conduct monthly project reviews with the project client and/or principal in charge, and seek periodic guidance
• Manage multiple design consultants to complete detailed and permitted construction plans
• During project startup understand the client's critical success factors and prepare an effective project management plan
• Responsible for project administration in the project management system (including accurately placing the project setup information)
• Responsible for making sure that all team members understand their role on the project, the task/s that need to be accomplished, along with the schedule and budget for the tasks
• Be available to team members to mentor junior staff and consult with the principal in charge for guidance
• During project execution, monitor the progress of the scope, budget, schedule, and quality/performance
• Provide project team leadership and be accountable for technical, financial and schedule delivery excellence
• Responsible and accountable for all aspects of the project from initiation through closeout
• Responsible for risk management and proactive change management
• Responsible for prompt invoicing and collection

Education and Experience Requirements:

• Professional Engineer License (SC) preferred
• At least eight (8) years of experience

Why Ardurra?

While Ardurra offers competitive compensation and rich benefits programs, it is our culture that truly sets us apart from our peers. We nurture a family-like culture, striving to create a work environment that is enjoyable, challenging and rewarding but also fun. We are acutely focused on developing our staff, whether through our internal Ardurra Academy or through our industry-leading Leadership program. We have made a deliberate and focused commitment to nurture a people-centric culture where people are: valued as individuals; supported in their professional and career development with multiple, varied career paths; provided the tools and resources to be successful, engaged, and satisfied in their work; and positive benefits, time-off programs, and flexibility to help maintain a healthy balance between work and home.

Ardurra is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.

NOTICE TO THIRD PARTY AGENCIES:

Ardurra does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agency Agreement, Ardurra will not consider or agree to payment of any referral compensation or recruiter fee. If a resume or candidate is submitted to any hiring manager without a previously signed agreement, Ardurra reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. These candidates will be considered property of Ardurra. We’re not currently looking to add any more agencies to our list of approved vendors, so please do not contact any of our managers or recruitment team with sales calls or details of your candidates.

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