Water Utility "One Call" Coordinator

City of Santa Fe Springs; Madison (WI); On-site; USD 52,000 - 70,000; Full time

Job summary

The City of Santa Fe Springs Water Utility seeks an One Call Coordinator to manage field and office tasks, coordinate responses to Statewide One Call requests, and help locate underground water installations throughout the City.

The successful candidate will work under supervision, prioritize requests, assign work, and support public outreach in the lead replacement program, including collaboration with contractors and the public.

Qualifications

• Experience coordinating public works or utility field operations.

Responsibilities

• Use Kortera software to review one call location requests; assess workloads and prioritize the location of underground utilities; coordinate with the Public Works department.

Skills

One Call coordination

Public Works coordination

Tools

Kortera

Job description

General Description

The Water Utility is searching for our next One Call Coordinator. The successful candidate will be responsible for specialized technical work involving both field and office activities. This position coordinates the Water Utility's response to requests processed through the Statewide One Call Program for the location and marking of all underground water installations throughout the City as assigned. The employee also works with contractors and the public to ensure understanding and that established procedures are being followed in the lead replacement program. The work is performed under the limited supervision of a Public Works General Supervisor and involves prioritizing requests, locating and marking installations or making assignments to other staff, and coordinating public contacts relative to one call requests.

Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program.

Diversity & Inclusion

Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.

Examples of Duties and Responsibilities

• Use Kortera software to review one call location requests; assess workloads and prioritize the location of underground utilities. Coordinate with the Public Works