Water Utility Customer Resolution Specialist

Socket.dev; Atlanta (GA); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Paid holidays

Health benefits

Retirement savings plan

Paid leave

Job summary

The City of Atlanta, Department of Watershed Management, seeks a Customer Resolution Specialist to handle high-volume inquiries with empathy and accuracy. You will resolve billing and service issues, document interactions, and escalate where necessary in a fast-paced center.

Strong communication, data entry, and knowledge of Microsoft Office are essential, along with a commitment to protecting customer data and following approved procedures.

Qualifications

• High School diploma or GED required.
• Minimum two years of customer service experience.
• Experience documenting and managing customer interactions in computer systems.

Responsibilities

• Respond to customer inquiries by phone, email, mail, and live chat.
• Assist with billing, payments, refunds, and service-related issues.
• Document interactions accurately and escalate when needed.
• Verify identity and protect confidential information.
• Educate customers about online resources and self-service options.

Skills

Customer service

Communication

Problem solving

Empathy

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office 365

Outlook

Teams

Excel

PowerPoint

Word

Job description

The City of Atlanta, Department of Watershed Management, seeks a Customer Resolution Specialist to handle high-volume inquiries with empathy and accuracy. You will resolve billing and service issues, document interactions, and escalate where necessary in a fast-paced center.

Strong communication, data entry, and knowledge of Microsoft Office are essential, along with a commitment to protecting customer data and following approved procedures.