Water Utility Control Center (Trainee, Operator, & Senior)

City of Georgetown, TX; Georgetown (TX); On-site; USD 65,000 - 104,000; Full time

Job summary

The City of Georgetown Utilities is seeking an Operations Specialist to monitor the transmission and distribution system, ensuring safe, efficient performance during routine and emergency conditions.

Responsibilities include analyzing telemetry data, coordinating outages, monitoring the Outage Management System, reviewing reports, handling calls in the Control Center, and supporting contingency plans for full system restoration.

Qualifications

• Two years of full-time utility system operations experience or equivalent.
• Knowledge of SCADA operation and outage coordination.
• Ability to read one-line diagrams and communicate clearly.

Responsibilities

• Monitor transmission and distribution systems for safe, efficient operation.
• Analyze telemetry data and coordinate outages; maintain records.
• Answer calls in the Control Center and prioritize emergency vs non-emergency requests.
• Coordinate confined space entries and support outage management.
• Assist in contingency plans for system restoration during emergencies.

Skills

SCADA operation

Telemetered data interpretation

Emergency operations

One-line diagrams reading

Effective communication

Typing 40 wpm

Education

Two years of utility system operations experience

Tools

Outage Management System

Two-way radios

Multi-line phone system

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Monitors the operation of the Georgetown Utilities distribution system. Ensures that all operations prioritize public and personnel safety, environmental protection and regulatory compliance.Incumbents in this classification are subject to on-call duties during emergency events.Applicants are encouraged to submit a cover letter and resume.ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties that are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:Monitors the operation of the utility transmission and distribution system to ensure that systems operate in the most efficient and safe manner possible during routine and emergency conditions, monitors security cameras at utility locations for security purposes.Monitors the distribution system telemetered data for all utilities; analyzes data related to system conditions and takes appropriate action to maintain or restore normal system conditions on both the water and wastewater systems.Answers incoming telephone calls to the Control Center; prioritizes calls to determine if they are emergency or non-emergency and the extent and type of assistance needed; follows up with customers to ensure that work completed was satisfactory, noting any problems and/or issues.Monitors and coordinates the operation of the GUS mobile radio system.Collects and maintains daily system operational records; collects information and completes required reports.Reviews and coordinates scheduled outages on the water and wastewater systems.Utilizes the Outage Management System to identify, locate and analyze customer outages on the distribution system.Coordinates confined space entries, issues confined space permits, and radioing during confined space events.Prepares and implements contingency plans for emergency situations, up to and including total system restoration.Provides utility meter change-out information to the utility billing office.Monitors police and fire radio communication for calls that may involve Georgetown Utility Systems and utilizes this information when prioritizing work orders.Performs other duties as assigned.MINIMUM QUALIFICATIONS:Education, Training and Experience GuidelinesTwo (2) years of full-time experience in utility system operations. OR Any equivalent combination of related experience and/or education and training that provides the required knowledge, skills, and abilities.One (1) additional year of full-time experience may be substituted for one (1) year (30 semester hours) of the required education, with a maximum substitution of two (2) years.Knowledge of:SCADA operation.Water distribution and wastewater collection system operations.Emergency operations.Skill in:Reading and understanding one-line diagrams.Operating a multi-line phone system, computers, and two-way radios.Typing 40 words per minute.Communicating effectively, both orally and in writing.Establishing and maintaining effective working relationships.Reading technical instructions, procedures manuals, and charts to solve practical problems.Writing instructions, logs, and recording messages.Using basic and advanced mathematics involving the practical application of fractions, percentages, ratios, and proportions or measurements, algebraic solutions of equations and inequalities, and mathematical classifications or schemes.Guiding others and making frequent decisions affecting the individual, coworkers, and others who depend on safe and efficient operation and restoration of the system.LICENSES AND CERTIFICATION REQUIREMENTSValid Class \"C\" Texas driver’s license required. Out-of-state license holders must have a valid license and provide a three-year driving history.TraineeMust be able to complete the 6-month qualifications in the manual provided by the deadline.OperatorClass D Distribution License and Class I Collections from the Texas Commission on Environmental Quality or must obtain a license within one (1) year of hire and complete the required learning in your qualification manual that was provided.SeniorClass B Water Distribution License and Collection 2 or Class C Water Distribution and Class 3 Wastewater License and complete the required learning in your qualification manual that was provided.PHYSICAL DEMANDS AND WORKING ENVIRONMENTStanding, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision, hearing, talking, use of foot controls.Hiring Range: $31.42 - $50.22, hourly.Hourly compensation is based on experience and qualifications.#LoveWhereYouWork! Check out the benefits of working with us here.Regular-Full timeIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!