Water Utility Billing Lead - Customer Service & Finance

Franklin County NC; Louisburg (NC); On-site; USD 51,000 - 54,000; Full time

Benefits offered by this job

Medical and dental insurance

Supplemental insurance options

Local government retirement

401(k) with 4% employer contribution

13 county-observed paid holidays

Wellness program

Job summary

Franklin County NC seeks a Utility Billing Supervisor to lead the Water Department’s financial operations and a customer-first team. The role oversees billing, collections, and service quality, with emphasis on accuracy, compliance, and customer relations.

The position offers benefits including medical/dental insurance, retirement, 401(k) with 4% employer contribution, generous paid leave, and wellness programs. Salary ranges from $51,091 to $53,646, based on experience.

Qualifications

• High school diploma or GED; associate degree in business/ accounting preferred.
• 5 years of customer service experience in local government or utility.
• Supervisory experience in billing and customer service preferred.
• Strong cash handling and balancing knowledge.
• Excellent oral and written communication skills.

Responsibilities

• Oversee day-to-day utility billing and collections.
• Supervise customer service staff and billing operations.
• Resolve customer issues with clear policy explanations.
• Coordinate meter reading, payments, and reports.
• Ensure PCI/compliance and accurate record keeping.

Skills

Cash handling

Customer service

Billing operations

Data reporting

Communication

Multitasking

Attention to detail

Education

Associate’s Degree in Business Admin/Accounting

Job description

Franklin County NC seeks a Utility Billing Supervisor to lead the Water Department’s financial operations and a customer-first team. The role oversees billing, collections, and service quality, with emphasis on accuracy, compliance, and customer relations.

The position offers benefits including medical/dental insurance, retirement, 401(k) with 4% employer contribution, generous paid leave, and wellness programs. Salary ranges from $51,091 to $53,646, based on experience.