Water Treatment Technician Dover, DE

Kaizen Lab Inc.; Dover (DE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Paid holidays

Paid training & certification

Year-round employment

Career advancement opportunities

Team-oriented environment

Job summary

Carroll Water, a family-owned water treatment company serving residential and commercial clients, seeks a Water Treatment Technician to join our field team. You will diagnose, service, and maintain water treatment systems, including RO, softeners, and filtration, while delivering professional customer service and clear recommendations.

We value safety, reliability, and quality workmanship, offering paid training, overtime opportunities, and opportunities for advancement in a supportive,

Qualifications

• Valid driver's license with an acceptable driving record.
• Strong mechanical aptitude and problem-solving skills.
• Ability to diagnose and troubleshoot mechanical, plumbing, and water treatment-related systems.
• Strong communication and customer service skills.
• Willingness to participate in weekend or on-call rotations as needed.
• Ability to travel to customer locations throughout the service area.

Responsibilities

• Diagnose, troubleshoot, service, repair, and maintain residential and commercial water treatment systems.
• Work with a variety of water treatment equipment, including water softeners, acid neutralizers, RO systems, filtration, chemical feed, and UV systems.
• Identify system issues and determine appropriate repair or service solutions.
• Perform routine maintenance and replace filters, media, components, and other equipment as needed.
• Test and evaluate water treatment systems and water quality.
• Explain system operation and maintenance needs to customers in a clear, professional manner.
• Provide exceptional customer service and represent Carroll Water positively at every jobsite.
• Document service calls, work performed, and system performance using company software.
• Maintain inventory of tools and parts and manage safe loading/unloading.
• Work in varied weather and environments; follow all safety policies.

Skills

Mechanical aptitude

Problem-solving

Valid driver's license

Customer service

Travel to customer locations

Teamwork

Attention to detail

Tools

ServiceTitan

Job description

Water Treatment Technician

Carroll Water
Pay: DOE
Schedule: Full-Time | Year-Round

Build a Career in a Skilled Trade

Are you mechanically inclined, enjoy solving problems, and take pride in helping customers? Are you looking for a hands-on career where you can develop a valuable skilled trade?

Carroll Water is a family-owned and operated company with more than 40 years of experience providing water well and water treatment solutions. We are looking for a dependable and experienced Water Treatment Technician to join our growing team.

This position is responsible for servicing, troubleshooting, repairing, and maintaining residential and commercial water treatment systems while providing professional, high-quality customer service.

What You'll Do

• Diagnose, troubleshoot, service, repair, and maintain residential and commercial water treatment systems.
• Work with a variety of water treatment equipment, including:
  • Water softeners
  • Acid neutralizers
  • Reverse osmosis (RO) systems
  • Filtration systems
  • Chemical feed systems
  • UV systems
  • Other related water treatment equipment
• Identify system issues and determine appropriate repair or service solutions.
• Perform routine maintenance and replace filters, media, components, and other equipment as needed.
• Test and evaluate water treatment systems and water quality.
• Explain system operation, service recommendations, and maintenance needs to customers in a clear and professional manner.
• Provide exceptional customer service and represent Carroll Water positively at every jobsite.
• Accurately document service calls, work performed, equipment installed, customer interactions, and system performance using company technology.
• Maintain accurate inventory of tools, parts, and materials needed to complete service calls.
• Load, transport, and safely handle tools, equipment, and materials.
• Maintain a clean, organized, and safe vehicle and work area.
• Assist with training and mentoring apprentices and helpers as assigned.
• Follow all company safety policies, procedures, and applicable regulations.
• Participate in weekend or on-call rotations as required.
• Perform other related duties as assigned.

What We're Looking For

Required:

• Valid driver's license with an acceptable driving record.
• Strong mechanical aptitude and problem-solving skills.
• Ability to diagnose and troubleshoot mechanical, plumbing, and water treatment-related systems.
• Strong communication and customer service skills.
• Ability to safely use hand tools, power tools, testing equipment, and other job-related equipment.
• Ability to work independently while also functioning effectively as part of a team.
• Strong attention to detail and commitment to quality workmanship.
• Ability to communicate professionally with customers, coworkers, and management.
• Willingness to participate in weekend or on-call rotations as needed.
• Ability to travel to customer locations throughout the service area.

Preferred:

• Previous experience with water treatment systems.
• Plumbing, electrical, HVAC, mechanical, or other skilled-trade experience.
• Experience troubleshooting pumps, pressure tanks, filtration systems, or related equipment.
• Experience using ServiceTitan or another field service management/CRM system.
• Previous experience training or mentoring apprentices or helpers.

Driving & Motor Vehicle Requirements

Driving is an essential part of this position. Employment is contingent upon:

• Maintaining a valid driver's license.
• Meeting Carroll Water's motor vehicle record (MVR) requirements.
• Remaining insurable under the Company's vehicle insurance policy.

Failure to meet or maintain these requirements may result in removal from driving duties or termination of employment, where permitted by applicable law.

Physical Requirements

This is an active, field-based position. Candidates must be able to:

• Regularly lift, carry, and move tools, equipment, parts, and materials weighing up to approximately 50 pounds.
• Stand, walk, bend, stoop, kneel, crouch, reach, and work in various positions for extended periods.
• Use hands and arms repetitively to operate tools and equipment.
• Work in confined or limited-access spaces when necessary.
• Work on uneven terrain and at residential, commercial, and construction-related jobsites.
• Safely enter and exit company vehicles and equipment.
• Work indoors and outdoors in varying weather and environmental conditions.
• Safely perform installation, repair, maintenance, and troubleshooting activities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment

This is primarily a field-based position. Work will be performed at residential, commercial, and other customer locations.

The position may involve exposure to:

• Varying weather conditions.
• Indoor and outdoor environments.
• Confined or limited-access spaces.
• Plumbing systems, water, tools, machinery, and electrical components.
• Construction-related conditions and hazards.

Employees are expected to follow all applicable company safety policies and procedures.

What We Offer

• Competitive pay based on experience.
• Overtime opportunities.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Company-paid basic life and AD&D insurance.
• Paid time off.
• Paid company holidays.
• Paid training and certification opportunities.
• Stable, year-round employment.
• Opportunities for advancement and career growth.
• Supportive, team-oriented work environment.

Additional Hiring Requirements

Offers of employment are contingent upon successful completion of applicable pre-employment requirements, including:

• Pre-employment background check.
• Motor vehicle/driving record check.
• Verification of identity and authorization to work in the United States.

About Carroll Water

Founded in 1983, Carroll Water is a family-owned and operated company providing water treatment, well drilling, and well pump solutions. We serve residential, commercial, agricultural, and industrial customers throughout Maryland, Pennsylvania, Delaware, and Virginia.

We are committed to providing quality workmanship and exceptional customer service while giving our employees the opportunity to build meaningful, long-term careers in the skilled trades.

Equal Employment Opportunity

Carroll Water is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.