Water Treatment Technical Support Manager

Amiad USA Inc; Mooresville (NC); On-site; USD 75,000 - 95,000; Full time

Job summary

Amiad USA Inc. in Mooresville, NC is seeking a Technical Support Manager to lead the technical support operations, resolve customer issues across Amiad product lines, and coordinate daily activities to align with department goals.

You will supervise a team, provide high‑quality service, travel up to 50% for site visits, and partner with product, engineering, and sales teams to ensure effective problem solving and customer satisfaction.

Qualifications

• 5+ years of experience in water filtration and/or water treatment systems.
• Knowledge of filtration and water treatment technologies (filters, membranes, chemical, physical, and biological).
• Effective listening skills and strong troubleshooting ability.

Responsibilities

• Lead the Technical Support team and coordinate daily activities toward department goals.
• Provide technical support on Amiad product lines via phone and email.
• Generate site visit reports and collect customer information to diagnose issues.

Skills

Water filtration knowledge

Troubleshooting

Communication skills

Customer service principles

Travel readiness

Education

Relevant experience in water filtration

Tools

MS Office

Job description

Amiad USA Inc. in Mooresville, NC is seeking a Technical Support Manager to lead the technical support operations, resolve customer issues across Amiad product lines, and coordinate daily activities to align with department goals.

You will supervise a team, provide high‑quality service, travel up to 50% for site visits, and partner with product, engineering, and sales teams to ensure effective problem solving and customer satisfaction.