Water Treatment Tech Support Specialist Remote

Veolia | Water Tech; Houston (TX); Hybrid; USD 66,000 - 72,000; Full time

Job summary

A leading water technology company is seeking a Technical Support Specialist based in Houston, Texas. Your role entails delivering exceptional technical support to clients, managing warranty claims, and resolving customer issues efficiently. With at least 5 years of experience in the water treatment field and strong expertise in Mechanical and Electrical troubleshooting, you will also drive project improvements by collaborating with cross-functional teams. The position offers a competitive salary range and a flexible work arrangement.

Qualifications

• 5+ years experience with Veolia WTS systems or equivalent.
• 5 years of client relationship management experience.

Responsibilities

• Provide world-class post commissioning technical support.
• Manage customer issues during regular and after hours.
• Drive feedback to engineering for continuous improvement.
• Lead resolution of customer complaints throughout projects.
• Facilitate client issue resolution and participate in RCA teams.

Skills

Ability to multitask

Effective presentation skills

Independent work capability

Troubleshooting Mechanical and Electrical components

Working knowledge of PLC controls

Reading Process Flow Diagrams

Education

Bachelor's Degree or College Diploma in water treatment

Job description

A leading water technology company is seeking a Technical Support Specialist based in Houston, Texas. Your role entails delivering exceptional technical support to clients, managing warranty claims, and resolving customer issues efficiently. With at least 5 years of experience in the water treatment field and strong expertise in Mechanical and Electrical troubleshooting, you will also drive project improvements by collaborating with cross-functional teams. The position offers a competitive salary range and a flexible work arrangement.