Water Treatment Service Technician

Chem-Aqua, Inc.; Madison (WI); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Benefits package

Job summary

Chem-Aqua is a field-based Service Technician role supporting boiler and cooling water systems for our existing customer base. This remote position requires hands-on testing, monitoring, and maintenance of treatment systems with a focus on reliability and customer service.

The ideal candidate has 3–5 years of field experience with mechanical principles, is highly organized, and comfortable working independently across sites. Some weekends and travel may be required.

Qualifications

• Must have hands-on field experience with mechanical principles.
• Experience in water treatment or related industries is a plus.
• Ability to work a flexible schedule, including some weekends.
• Highly organized with strong follow-through and multitasking abilities.

Responsibilities

• Perform water testing and sampling as required.
• Record and communicate treatment operations data accurately.
• Schedule service calls and maintain daily/weekly/monthly reports.
• Report service actions accurately and timely.
• Diagnose water treatment equipment such as RO systems and water softeners.
• Assess system condition, identify malfunctions, and take corrective action.
• Perform routine maintenance: inspection, cleaning and calibration.

Skills

Mechanical principles

Relationship building

Self-starter

Organizational skills

Multi-tasking

Communication

Physical stamina

Adaptability

Education

High School Diploma or equivalent

Tools

MS Office

CRM software

Job description

Chem-Aqua is the wholly owned water treatment subsidiary of NCH Corporation, a privately owned specialty chemicals, maintenance supplies, and services company with over $1 billion in annual sales. We are seeking top-tier talent to support our growth strategy. We offer an unparalleled training program, uncapped income potential, and a culture that recognizes results, yet embraces the importance of work/life balance. Join the Chem-Aqua team, where your initiative and contributions will be noticed and make a difference.

The Service Technician is a field-based position providing hands-on servicing of boiler and cooling water systems for our existing customer base, including but not limited to chemical testing, monitoring, calibration, repair of chemical-feed-related equipment, and visual inspections of systems when necessary. This is a remote position.

Responsibilities:

• Perform assigned water testing and sampling as required
• Communicate, record, and maintain relevant information regarding treatment operations
• Schedule service and sales calls, including daily, weekly and monthly reporting
• Accurately report service calls
• Perform diagnostics on water treatment equipment: reverse osmosis Systems, water softeners, and other water treatment/conditioning systems.
• Determine system condition, identify malfunctions, and take corrective actions
• Provide routine preventative maintenance services; inspection, cleaning, and calibration of system components as necessary to assigned accounts
• Assist in identifying additional service needs and opportunities while developing and implementing customized solutions for our customers
• Maintain customer chemical inventory which may include lifting
• Other duties as assigned

Requirements:

• Highly motivated, self-starter with the ability to build relationships
• 3-5 years of work experience in a field using mechanical principles
• Experience in the water treatment or related industry a plus
• Ability to work flexible schedule, some weekends required
• Very organized with exceptional follow-through abilities
• Ability to multi-task in an active working environment
• Able to pass a drug and background check per the company requirements
• High School Diploma or equivalent
• Knowledgeable in MS Office applications
• Knowledgeable in a CRM software or related systems
• Knowledgeable in using a computer, tablet, smart phone, and other work related technology
• This position requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.
• Work is conducted both indoors and out with varying environmental conditions
• Must be able perform physical work in a HVAC, cooling towers, or boiler equipment environment requiring exposure to chemicals, noise, hot & cold temperatures and inclement weather
• MUST be in good physical ability – the job requires frequent walking to and from worksite.
• Valid driver’s license and acceptable motor vehicle record (DMV record will be checked)
• Able to pass a drug and background check per the company requirements

• NCH Corporation offers a full suite of benefits, employee development and recognition programs.

Equal Opportunity Employer

Chem-Aqua is the wholly owned water treatment subsidiary of NCH Corporation, a worldwide company that has been providing high-quality maintenance supplies, chemicals and services since 1919. Our Corporate Offices are located in Irving, Texas, USA. We have over 25 manufacturing plants and distribution centers worldwide, and can provide custom water