Water Treatment Account Manager

Chem-Aqua, Inc.; Charleston (SC); On-site; USD 42,000 - 70,000; Full time

Job summary

Chem-Aqua, a growth-focused water treatment provider, seeks an Account Manager to service existing customers in the Charleston, SC area. You will perform water testing, advise on treatment plans, and coordinate on-site service visits to ensure optimal boiler and cooling water performance.

Responsibilities include testing, reporting, diagnostics, and maintaining customer relationships. The role requires organization, flexibility, and a proactive approach to delivering customized solutions.

Qualifications

• Must reside in the greater Charleston, SC area.
• Experience in the water treatment or related industry is a plus.
• Ability to work a flexible schedule, including some weekends.
• Highly organized with strong follow-through.
• Ability to multi-task in a dynamic field environment.
• Able to pass drug and background checks as required.

Responsibilities

• Perform water testing and sampling as required.
• Communicate, record, and maintain treatment operation information.
• Schedule service and sales calls and provide regular reports.
• Report service calls accurately and promptly.
• Diagnose water treatment equipment and determine corrective actions.
• Provide routine maintenance, inspections, and calibration of system components.
• Identify additional service needs and develop customized solutions for customers.
• Maintain customer chemical inventory and handle related duties.
• Other duties as assigned.

Skills

Relationship building

Customer service

Time management

Multi-tasking

Self-motivation

Education

High School Diploma or equivalent

Tools

CRM software

MS Office

Job description

Chem-Aqua is the wholly owned water treatment subsidiary of NCH Corporation, a privately owned specialty chemicals, maintenance supplies, and services company with over $1 billion in annual sales. We are seeking top-tier talent to support our growth strategy. We offer an unparalleled training program, uncapped income potential, and a culture that recognizes results, yet embraces the importance of work/life balance. Join the Chem-Aqua team, where your initiative and contributions will be noticed and make a difference.

Account Manager is a field-based position providing hands-on servicing of boiler and cooling water systems for our existing customer base, including but not limited to chemical testing, monitoring, calibration, repair of chemical-feed-related equipment, and visual inspections of systems when necessary.

Responsibilities

• Perform assigned water testing and sampling as required
• Communicate, record, and maintain relevant information regarding treatment operations
• Schedule service and sales calls, including daily, weekly and monthly reporting
• Accurately report service calls
• Perform diagnostics on water treatment equipment: reverse osmosis Systems, water softeners, and other water treatment/conditioning systems.
• Determine system condition, identify malfunctions, and take corrective actions
• Provide routine preventative maintenance services; inspection, cleaning, and calibration of system components as necessary to assigned accounts
• Assist in identifying additional service needs and opportunities while developing and implementing customized solutions for our customers
• Maintain customer chemical inventory which may include lifting
• Other duties as assigned

Requirements

• MUST Reside in the greater Charleston, SC.
• Highly motivated, self-starter with the ability to build relationships
• Experience in the water treatment or related industry a plus
• Ability to work flexible schedule, some weekends required
• Very organized with exceptional follow-through abilities
• Ability to multi-task in an active working environment
• Able to pass a drug and background check per the company requirements
• High School Diploma or equivalent
• Knowledgeable in MS Office applications
• Knowledgeable in a CRM software or related systems
• Knowledgeable in using a computer, tablet, smart phone, and other work related technology
• Work is conducted both indoors and out with varying environmental conditions
• Must be able perform physical work in a HVAC, cooling towers, or boiler equipment environment requiring exposure to chemicals, noise, hot & cold temperatures and inclement weather
• MUST be in good physical ability – the job requires frequent walking to and from worksite.
• Valid driver’s license and acceptable motor vehicle record (DMV record will be checked)
• Able to pass a drug and background check per the company requirements

NCH Corporation offers a full suite of benefits, employee development and recognition programs.

Equal Opportunity Employer

Join the CHEM-AQUA team and start your career today!

Chem-Aqua is the wholly owned water treatment subsidiary of NCH Corporation, a worldwide company that has been providing high-quality maintenance supplies, chemicals and services since 1919. Our Corporate Offices are located in Irving, Texas, USA. We have over 25 manufacturing plants and distribution centers worldwide, and can provide custom water