Water-Tech SaaS Support Engineer

Trinnex

Denver (CO)

On-site

USD 60,000 - 90,000

Full time

14 days+

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Job summary

Trinnex in Denver is seeking a technically savvy SaaS Technical Support Analyst to help customers maximize the value of our water-tech platform. You will resolve technical issues, guide users through complex workflows, and collaborate with Product, Engineering, Sales, and Customer Success to improve the user experience.

You will also build knowledge base content and training materials, participate in customer onboarding, and communicate product enhancements to users to boost adoption and

Qualifications

Experience in a B2B SaaS technical support, IT help desk, customer success, or related role.
Understanding of web applications, SaaS platforms, and API fundamentals; experience reviewing API logs is a plus.
Experience with support and development tools such as Zendesk and Azure DevOps.

Responsibilities

Serve as the primary point of contact for customer technical support requests through Zendesk.
Troubleshoot SaaS platform issues, investigate bugs, and deliver timely, accurate resolutions.
Create, maintain, and publish knowledge base content and tutorials for internal teams and customers.
Partner with Sales, Product, and Customer Success to drive adoption and retention.
Support onboarding sessions, product demonstrations, and customer training initiatives.

Skills

B2B SaaS support

Zendesk

Azure DevOps

API logs analysis

Technical communication

Troubleshooting

Education

Bachelor's degree

Tools

Zendesk

Azure DevOps

Job description

You will also build knowledge base content and training materials, participate in customer onboarding, and communicate product enhancements to users to boost adoption and

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