SaaS Support & Solutions Specialist

Trinnex; Fresno (CA); On-site; USD 78,000 - 129,000; Full time

Job summary

Trinnex is seeking a technically savvy and customer‑focused SaaS Technical Support Analyst to join our growing team in Fresno, CA. You will serve as a trusted product expert, helping customers maximize the value of our water-tech solutions through responsive technical support, troubleshooting, and issue resolution.

You will collaborate with Product, Engineering, Sales, and Customer Success to resolve challenges, improve the user experience, and drive adoption and retention, including creating

Qualifications

• Bachelor's degree required or equivalent.
• 2+ years in a related role.
• B2B SaaS support experience preferred.

Responsibilities

• Serve as the primary contact for customer technical support via Zendesk.
• Troubleshoot SaaS platform issues, investigate bugs, and provide timely resolutions.
• Collaborate with Engineering and Product to address critical issues and drive enhancements.
• Create and maintain knowledge base content, FAQs, and tutorials for users and internal teams.
• Assist in onboarding, training materials, and customer success activities.

Skills

SaaS support

Zendesk

Azure DevOps

Technical writing

Troubleshooting

Communication

Education

Bachelor's degree

2 years experience

Tools

Zendesk

Azure DevOps

Job description

Trinnex is seeking a technically savvy and customer‑focused SaaS Technical Support Analyst to join our growing team in Fresno, CA. You will serve as a trusted product expert, helping customers maximize the value of our water-tech solutions through responsive technical support, troubleshooting, and issue resolution.

You will collaborate with Product, Engineering, Sales, and Customer Success to resolve challenges, improve the user experience, and drive adoption and retention, including creating