Water Systems Pro Services Technician

EcoWater Systems LLC; Eagan (MN); On-site; USD 3,472,000 - 4,243,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k matching

Job summary

EcoWater Systems LLC in Eagan, MN, part of Marmon Holdings and Berkshire Hathaway, seeks a Pro Services Support Technician to provide multi-channel technical services for residential and commercial water treatment systems.

You will assist installers, servicers and customers with sizing, quotes and troubleshooting, support dealers and wholesalers, and contribute to knowledge articles and new product development.

Qualifications

• 2+ years water treatment installation and servicing experience preferred or 2+ years technical support for in home services (HVAC, Plumbing, Electrical etc.)
• WQA Certification strongly preferred but not required.
• Ability to prioritize and solve problems.
• Customer focus – ensures customer satisfaction.
• Communication – shares information in an engaging, timely, proficient, and effective way.

Responsibilities

• Provide (phone, email, chat) technical support and troubleshooting, system sizing, product quotes/pricing, and solutions to common problem water issues.
• Assist in trouble shooting Wi-fi connected systems.
• Track and alert and assist quality control of issues being reported from consumers, dealers, and wholesalers.
• Assist quality control and product development with NEW products being developed.
• Troubleshoot, report, and follow up on any product concerns.
• Provide support for new technicians and customer service representatives.
• Assist in developing knowledge articles related to product support issues and resolutions.

Skills

Water treatment experience

Technical support

Communication

Customer service

Problem solving

Computer skills

Tools

In-home service tech tools

Job description

EcoWater Systems LLC in Eagan, MN, part of Marmon Holdings and Berkshire Hathaway, seeks a Pro Services Support Technician to provide multi-channel technical services for residential and commercial water treatment systems.

You will assist installers, servicers and customers with sizing, quotes and troubleshooting, support dealers and wholesalers, and contribute to knowledge articles and new product development.