Water Systems Field Technician - Install, Service & Upsell

Kinetico Incorporated; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Job summary

Kinetico Incorporated is seeking a Water System Field Service Technician to learn installation, service, repair, and selling processes for residential water systems. This role requires 100% local travel within our target geographies.

You will perform maintenance, deliver products, and support field operations while maintaining a clean workspace and accurate reports.

Candidates need a high school diploma, a valid driver's license, and a problem-solving mindset; plumbing experience is preferred.

Qualifications

• High School Diploma or equivalent required.
• Valid drivers’ license and a clean driving record.
• Plumbing experience and skills, preferred.
• Ability to work in a fast-paced environment and show initiative.
• Strong work ethic, self-motivated, action and goal oriented.
• Mechanical aptitude, good analytical, problem solving, and trouble shooting skills; understanding the technology contained in the company’s products is essential.
• Proven “customer-centric” focus and approach with the ability to establish and change priorities as required.
• Problem solver, excellent listening and verbal skills, and exceptional customer service phone skills.
• Organized and able to provide detailed follow-up and follow-through of all company processes and procedures.
• Proficient customer relations skills, and comfortable talking to customers about product and payment options.
• Working knowledge of common software programs such as Word, Excel, etc.; familiarity with data entry systems a plus.
• Accurate management of data, willingness to help others and an interest in executing responsibilities in a timely and efficient manner.

Responsibilities

• Learning residential water system applications and capabilities.
• Follows established procedures to evaluate water system equipment function and perform appropriate maintenance activity.
• Observes and acts upon opportunities for further sales.
• Delivers salt, filters, and other water treatment products.
• Maintains a clean and organized workspace.
• Monitors and restocks product inventory.
• Finalizes report on completion of field visit and submits to service department in a timely manner.
• Maintains a clean and safe work environment, including company vehicle, company tools.

Skills

Customer-centric focus

Problem solving

Mechanical aptitude

Teamwork

Organized

Communication

Data entry

Listening skills

Education

High School Diploma or equivalent

Valid driver's license

Plumbing experience (preferred)

Tools

Word

Excel

Job description

Kinetico Incorporated is seeking a Water System Field Service Technician to learn installation, service, repair, and selling processes for residential water systems. This role requires 100% local travel within our target geographies.

You will perform maintenance, deliver products, and support field operations while maintaining a clean workspace and accurate reports.

Candidates need a high school diploma, a valid driver's license, and a problem-solving mindset; plumbing experience is preferred.