Water Restoration Technician - ServiceMaster by FES

ServiceMaster Restore; Indianapolis (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals for water restoration jobs. This role involves monitoring and completing tasks related to water damage repair, ensuring quality control, and providing excellent customer service. You'll have the opportunity to work in a dynamic environment, where your contributions directly impact customer satisfaction and operational efficiency. With competitive pay and a range of benefits, including performance bonuses and opportunities for advancement, this position is perfect for those looking to grow in the restoration industry. Join a team that values hard work and dedication, and make a difference in people's lives every day.

Benefits

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Qualifications

• High school diploma required; restoration experience preferred.
• Good communication and customer service skills are essential.

Responsibilities

• Monitor and complete water restoration jobs ensuring quality control.
• Explain processes and next steps to customers in person.
• Prepare documentation for insurance reimbursement.

Skills

Verbal communication skills

Written communication skills

Customer service skills

Data entry using mobile software

Ability to prioritize activities

Education

High school graduate or equivalent

Tools

Mobile software

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Position Overview

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job.
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Job Requirements

• High school graduate or equivalent.
• Experience in the restoration or construction industry not required but preferred.
• Valid Drivers’ License and satisfactory driving record.
• Good verbal and written communication skills.
• Good customer service skills.
• Experience with using mobile software to enter data.
• Can read and follow product label usage instructions.
• Reports to work on time in a clean, complete uniform.
• Must be able to prioritize activities and meet deadlines.
• Certifications are not required but preferred:
  • WTR – Water Damage Restoration Technician
  • ASD – Applied Structural Drying Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Use visual acuity to perform detail-oriented activities.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Hourly from $18.00 to $22.00 based on experience and active certifications.