Fire Restoration Technician ServiceMaster by FES

ServiceMaster Restore 1569 - Indianapolis; Indianapolis (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Fire Restoration Technician to join their dynamic team. In this role, you will be responsible for monitoring and completing restoration jobs, ensuring high-quality standards and customer satisfaction. Your expertise will help navigate the complexities of fire and smoke damage repair, while your strong communication skills will be vital in explaining processes to customers. This position offers a competitive hourly wage based on experience and certifications, along with numerous benefits including performance bonuses, paid time off, and opportunities for advancement. If you are passionate about helping others and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Parental leave

Training & development

Wellness resources

Qualifications

• High school diploma required; restoration or construction experience preferred.
• Good communication and customer service skills are essential.

Responsibilities

• Monitor and complete restoration jobs, ensuring quality control.
• Explain processes and next steps to customers during restoration.

Skills

Verbal communication skills

Written communication skills

Problem solving skills

Customer service skills

Prioritization skills

Knowledge of disaster restoration

Education

High school graduate or equivalent

Tools

Tablet

Mobile phone

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Wellness resources

Position Overview

A successful Fire Restoration Technician monitors, inspects and completes tasks for restoration jobs to ensure completion of drying, demolition, pack-out of contents and various fire restoration activities. The Fire Restoration Technician prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency.
• Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Job Requirements

• High school graduate or equivalent.
• Experience in the restoration or construction industry is preferred, but not required.
• Valid Drivers’ License and satisfactory driving record.
• Good verbal and written communication skills.
• Good problem solving and customer service skills.
• Knowledge of disaster restoration industry.
• Must be able to prioritize activities and meet deadlines.
• Experience with entering data using a tablet or mobile phone.
• Report to work on time in a clean, complete uniform.
• Read and follow product label usage instructions.
• Certifications are preferred, but not required:
  • FSRT – Fire & Smoke Restoration Technician
  • OCT – Odor Control Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Hourly from $18.00 to $22.00 and is based on experience and active certifications.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.