Water Restoration Technician / ServiceMaster

ServiceMaster Restore®; Irvine (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training and development

Job summary

ServiceMaster Restore® is seeking Water Restoration Technicians in Irvine, California. The role involves monitoring and completing tasks related to water damage restoration jobs, ensuring all documentation is correct for insurance purposes.

Ideal candidates will be high school graduates with strong communication skills and a customer service orientation. Physical requirements include lifting heavy objects and working in various conditions. The position offers benefits like health insurance and opportunities for advancement.

Qualifications

• Experience in the restoration or construction industry is preferred, but not required.
• Valid driver’s license and satisfactory driving record.

Responsibilities

• Monitors and completes tasks for water restoration jobs.
• Prepares documentation for insurance reimbursement.
• Inspects jobs after completion and obtains customer approval.

Skills

Good verbal and written communication skills

Customer service skills

Proficiency with mobile software

Education

High school graduate or equivalent

Job description

Position Overview

Monitors, inspects, and completes tasks for water restoration jobs to ensure completion of drying, demolition, and various restoration activities. Prepares and reviews documentation—including notes, photos, and documents—according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training and development

Signing Bonus

$1,000

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on the truck needed for the job, and arrives at the work site.
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without a supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job.
• Performs water damage repair, including water extraction, pack‑out of contents, removal/disposing of non‑salvageable materials, and light construction and demolition as directed by a supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled and reports any equipment malfunction or damage to a supervisor.
• Inspects jobs after completion, obtains customer signatures for approval, and requests payments when necessary.
• Performs daily monitoring and tasks on assigned water jobs for residential and/or commercial customers with urgency.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Resolves issues with customers, communicates customer issues, and keeps the supervisor and key company staff informed of daily job activities.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Job Requirements

• High school graduate or equivalent.
• Experience in the restoration or construction industry not required but preferred.
• Valid driver’s license and satisfactory driving record.
• Good verbal and written communication skills.
• Good customer service skills.
• Experience with using mobile software to enter data.
• Can read and follow product label usage instructions.
• Reports to work on time in a clean, complete uniform.
• Must be able to prioritize activities and meet deadlines.
• Certifications are not required but preferred:
• WTR – Water Damage Restoration Technician
• ASD – Applied Structural Drying Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling, and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Use visual acuity to perform detail‑oriented activities.
• Be exposed to various inside and outside working conditions, including changes of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The company reserves the right to modify this description in the future, with or without notice to the employee. This job description does not create an employment contract, implied or otherwise, and employment with the company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.