Water Restoration Technician

IICRC; Phoenix, Northern (AZ, KY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Job summary

IICRC is seeking a Water Restoration Technician to monitor, inspect, and complete water damage restoration tasks. You will prepare documentation, explain processes to customers, and ensure proper drying and remediation steps are followed according to company policies.

Responsibilities include loading equipment, performing water extraction, completing job notes and photos for insurance reimbursement, and maintaining quality control on each site.

Qualifications

• High school diploma or equivalent.
• Preferred certifications in water damage restoration (WTR/ASD).
• Valid driver’s license with clean driving record.
• Ability to read and follow product label usage instructions.
• Excellent written and verbal communication skills.

Responsibilities

• Retrieve work orders and ensure proper equipment and supplies are loaded for each job.
• Explain restoration steps and next steps to customers, using printed materials as a guide.
• Complete jobs per company processes with quality control.
• Perform water extraction, pack-out of contents and light demolition as directed.
• Inspect completed jobs, obtain customer signatures, and coordinate payments as needed.
• Monitor drying progress, adjust the plan based on meter readings.
• Resolve customer issues and report progress to supervisor.

Skills

Customer service

Verbal communication

Written communication

Time management

Mobile data entry

Education

High school diploma or equivalent

WTR – Water Damage Restoration Technician

ASD – Applied Structural Drying Technician

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development

Position Overview

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
• Responsible for making daily adjustments to the drying plan based on meter readings
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Job Requirements

• High school graduate or equivalent
• Experience in the restoration or construction industry not required but preferred
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Experience with using mobile software to enter data
• Can read and follow product label usage instructions
• Reports to work on time in a clean, complete uniform
• Must be able to prioritize activities and meet deadlines
• Certifications are not required but preferred:
  • WTR – Water Damage Restoration Technician
  • ASD – Applied Structural Drying Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Use visual acuity to perform detail-oriented activities
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.