Water Restoration Lead Technician

Roto-Rooter; East Palo Alto (CA); On-site; Full time

Job summary

An established industry player is looking for a Water Restoration Project Lead to join their growing team. In this dynamic role, you will be the first responder for water restoration projects, promoting services and ensuring customer satisfaction. Your expertise in sales management, particularly in the restoration or service industry, will be invaluable as you inspect sites and present solutions to clients. This innovative firm offers a comprehensive benefits package and a supportive work environment, making it an excellent opportunity for those passionate about helping others and leading projects to success.

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Qualifications

• Experience in sales management, ideally in restoration or service industries.
• Strong customer service and communication skills are essential.

Responsibilities

• Promote services to insurance agents for water-damaged properties.
• Inspect sites, present solutions, and ensure project satisfaction.
• Serve as the primary contact for customers and insurance agents.

Skills

Sales management experience

Customer service focus

Effective communication skills

Ability to work in a fast-paced environment

Tools

Xactimate software

Job description

Overview

Roto-Rooter is the name that homeowners and businesses have turned to for over 80 years for their plumbing and drain cleaning troubles. Our newest division, water restoration, is growing quickly, and we are adding additional team members.

Responsibilities

As our Water Restoration Project Lead, your responsibilities will include:

• Promote our commercial and residential services to insurance agents for properties that have been damaged by water.
• Be the front line and first responder for our company.
• Inspect site and present solutions to the customer.
• Use Xactimate software to create proposals.
• Serve as the point of contact for the customer and insurance agent throughout the project.
• Ensure project is completed within the established time frame and to the customer’s satisfaction.
• Hire a team of sales representatives and service technicians.

Requirements

• Sales management experience, preferably in the restoration or service industry.
• Strong customer service focus and effective communication skills.
• Able to work in a fast-paced environment.
• Fluent in using Xactimate software.

Compensation

Excavation technicians are paid an hourly rate of $17.00 to $20.00 during training. After training, an excavation technician will be compensated per a daily job rate ranging from $255 to $391. They are guaranteed to be paid an hourly rate at or above the minimum wage for all hours worked. The hourly pay rate may vary, depending on whether the pay is for base pay at the employee’s base hourly rate (minimum wage), or administrative pay for administrative hours worked (between minimum wage and $47.26).

Benefits

At Roto-Rooter, we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card.
• Accident and Critical Illness Insurance.
• Dental Insurance.
• Vision Insurance.
• Paid Vacation.
• Paid Training.
• Life Insurance.
• Matching 401K Retirement Savings Plan.
• Tuition Reimbursement.
• Profit Sharing.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.