Water Restoration Lead Technician

Roto Rooter; Alhambra (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Roto-Rooter is seeking a Water Restoration Project Lead to oversee restoration projects. Responsibilities include promoting services, inspecting sites, and effective customer communication. The role requires sales management experience and fluency in Xactimate software, providing a dynamic opportunity in a growing field. Attractive employee benefits are offered.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Qualifications

• Sales management experience preferably in restoration or service industry.
• Strong customer service focus and effective communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Promote services to insurance agents for water-damaged properties.
• Inspect sites and present solutions to customers.
• Ensure project completion in an established time frame.

Skills

Customer Service

Sales Management

Communication

Fluency in Xactimate

Job description

Roto-Rooter is the name that home owners and businesses have turned to for over 80 years for their plumbing and drain cleaning troubles. Our newest division, water restoration, is growing quickly, and we are adding additional team members.

As our Water Restoration Project Lead, your responsibilities will include:

+ Promote our commercial and residential services to insurance agents for properties that have been damaged by water

+ Front line and first responder for our company

+ Inspect site and present solutions to the customer

+ Use Xactimate software to create proposal

+ Be the point of contact for the customer and insurance agent throughout the project

+ Ensure project is completed in established time frame and to the customer’s satisfaction

+ Hire a team of sales representatives and service technicians

+ Sales management experience preferably in the restoration or service industry

+ Strong customer service focus and able to communicate effectively with customers

+ Able to work in a fast paced environment

+ Fluent using Xactimate software

Service technicians are paid an hourly rate of $17.00 to $20.00 during training. After training, they are paid an hourly rate at or above the minimum wage for all hours worked. The hourly pay rate may vary, depending on whether the pay is for base pay paid at the employee’s base hourly rate (minimum wage), or administrative pay for administrative hours worked (between minimum wage and $85.60) . Service technicians also have the potential to earn commissions at the rate of 16-22% of revenue depending on the revenue category. Commissions ranging from $10 to $155 can also be earned for selling products and treatments.

At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:

+ Medical insurance with a Prescription Drug Card

+ Accident and Critical Illness Insurance

+ Dental Insurance

+ Vision Insurance

+ Paid Vacation

+ Paid Training

+ Life Insurance

+ Matching 401K Retirement Savings Plan

+ Tuition Reimbursement

+ Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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External Company Name: Roto-Rooter Services Company

External Company URL: rotorooter.com

Street: 905 Westminster Ave