Water Operations Leader: Impactful Utility Management

NW Natural; Washington (District of Columbia); On-site; USD 86,000 - 139,000; Full time

Benefits offered by this job

Health insurance

Vacation days & holidays

Parental leave

401(k) match

Tuition reimbursement

Employee stock purchase program

Job summary

NW Natural Water is seeking a Water Operations Manager for the Whidbey Island team in Coupeville, WA. The role oversees water distribution and treatment operations, manages client relationships, and leads staffing, budgeting, and contract execution to ensure service quality.

You will ensure adherence to federal and state regulations, develop staff, and drive continuous improvement in a dynamic utility environment. The position offers competitive benefits and a clear pathway for leadership growth.

Qualifications

• Five or more years of experience in covering all aspects of utility operation.
• Demonstrated leadership for projects, initiatives, or teams.
• Comprehensive knowledge of applicable laws and regulations.
• Thorough knowledge of water and wastewater system operations.
• Valid driver’s license and required certifications.

Responsibilities

• Operate water distribution and treatment for assigned clients.
• Execute contractual deliverables in field operations and management services.
• Manage client communications via reports, email, calls, and meetings.
• Prepare annual and midyear budgets and adjust as needed.
• Coordinate budget approvals and manage service contracts within budgets.
• Maintain knowledge of federal/state regulations and ensure compliance.
• Build and lead the operations team; hire per staffing plan; train and certify staff.
• Conduct staff performance evaluations per company guidelines.
• Manage department budget via personnel and other metrics.
• Comply with company policies, safety rules, and grooming/uniform policy.

Skills

Leadership

Regulatory knowledge

Water operations

Driver's license

Job description

NW Natural Water is seeking a Water Operations Manager for the Whidbey Island team in Coupeville, WA. The role oversees water distribution and treatment operations, manages client relationships, and leads staffing, budgeting, and contract execution to ensure service quality.

You will ensure adherence to federal and state regulations, develop staff, and drive continuous improvement in a dynamic utility environment. The position offers competitive benefits and a clear pathway for leadership growth.