Restoration IndustryProject Manager

Water, Mold, Fire and Smoke Remediation Company; Tallahassee (FL); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Benefits/Perks

Recession-Proof Industry.

Competitive Compensation and Bonus<br>

Job summary

Water, Mold, Fire and Smoke Remediation Company seeks a Project Manager to lead franchise performance and development per the Operations Manual, facilitating the relationship between insureds, TPA/carrier partners, and franchise sites.

You will inspect job sites and facilities, monitor SLA adherence, and drive continuous improvement. Expect on-call field work and occasional travel to support franchise operations.

Qualifications

• High school diploma or GED required.
• Two years of Mitigation/Remediation experience preferred.
• Familiar with Xactimate.
• WRT, ASD and AMRT certifications required.

Responsibilities

• Maintain and support Franchise relationships.
• Monitor franchise performance toward SLAs.
• Inspect job sites, vehicles, and facilities to ensure compliance with Operations Manual and SLAs.
• Lead daily/weekly meetings to train technicians and convey information.
• Review estimates, dispatch assignments, and respond to emails promptly.
• Assist local marketing team to grow the business.
• Mediating disputes between insureds, insurer, and contractor.

Skills

Franchise management

Client relations

Communication skills

Travel readiness

On-call availability

MS Office

Xactimate

Construction experience

Customer service

WRT certification

ASD certification

AMRT certification

Mitigation/Remediation experience

Education

Highschool diploma or GED

Tools

MICA software

Microsoft Office

Job description

Benefits:

Bonus based on performance

Paid time off

Training & development

Benefits/Perks

Recession-Proof Industry.

Competitive Compensation and Bonus Program.

Industry Training and Advancement Opportunities

Company Overview

We are a nationally recognized leader in the water, mold, fire and smoke damage industry. Our principles are based on integrity and accountability. This is a unique opportunity to work with Franchises across the country, third-party administrators, and carriers to create a seamless experience.

If you love building relationships and creating quality results, we are the place for you!

Job Summary

A Project Manager is responsible for franchise performance and development in accordance with the Operations Manual. The activities listed do not encapsulate all responsibilities of a Project Manager. Project Managers are leaders who facilitate the relationship between the insureds and TPA and/or carrier partners.

Responsibilities

Maintaining and supporting Franchise relationships.

Monitoring the performance of their Franchise and improving performance towards SLAs.

Inspections of job sites, vehicles, and office and/or storage facilities. During these inspections ensure the franchise is operating per the Operations Manual and in compliance with the Service Level agreements. Annual employee evaluations are to be completed for technicians.

Inspections should be done quarterly at a minimum. Feedback is provided verbally and written to technicians for continued development.

Continual training of technicians using the Ops. Manual and Training Portal. Along with ensuring technicians obtain and maintain WRT, ASD, and AMRT, (mold only) certifications.

Mediating disputes between the insured, the insurer, and the contractor. Also engaging our Corporate Team when assistance is needed.

Answering and being available for any questions regarding its Franchise.

Lead daily/weekly meetings to facilitate training and conveying of information to the technicians.

Monitor on-going jobs daily to ensure projects are being properly handled by the franchise.

Assisting technicians in the field when it is needed.

Assist local marketing team to grow the business.

Reviewing estimates, dispatching assignments, and responding to email correspondence in a timely manner.

Qualifications

Mitigation/Remediation estimating and scoping experience.

Highschool or GED.

Two years of Mitigation/Remediation experience is preferred.

Familiar with Xactimate

Residential and or Commercial construction experience preferred.

Excellent communication and customer service skills.

Willing to be on call and work in the field when the need arises. Able to perform physical work including common lifting and bending tasks in the industry.

Able to travel for CAT events, training, or regional meetings 5-10% of the time.

Excellent interpersonal, communication, oral, and written skills.

Must be computer literate and comfortable with computer programs such as Microsoft Office and MICA.

Must have WRT, ASD and AMRT Certifications required. Commercial Drying Specialist recommended. FSRT certifications will also be required to maintain.