Water Mitigation Technician

RestoPros of Lehigh Valley; Easton (PA); On-site; USD 22,041 - 44,083; Full time

Benefits offered by this job

Competitive hourly pay

Paid vacation and time off

Health and dental benefit options

Profit sharing

Ongoing training and development

Growth potential with a rapidly expanding company

Job summary

RestoPros of Lehigh Valley is seeking a Lead Water Restoration Technician to oversee water damage mitigation services in the Lehigh Valley, PA. This full-time position emphasizes hands-on leadership and customer interaction, ensuring compliance with industry standards during emergency situations.

The ideal candidate will possess at least 1 year of relevant experience, strong communication skills, and a valid driver's license, along with a willingness to be on-call for service. Competitive pay and growth opportunities are offered.

Qualifications

• Valid driver's license and clean driving record.
• Ability to pass a background check.
• Willingness to be on-call for emergency response.

Responsibilities

• Lead water damage mitigation services at residential and commercial sites.
• Conduct walk-throughs and explain mitigation processes to customers.
• Serve as the primary contact for property owners and insurance agents.

Skills

Strong communication skills

Customer service skills

Ability to lead others

Education

1+ year of experience in water mitigation or property restoration

Tools

Xactimate

Moisture mapping tools

Job description

Job Title: Lead Water Restoration Technician
Location: Lehigh Valley, PA (In-Person Role)
Job Type: Full-Time
Pay: $16.00 – $32.00 per hour (Based on experience and certifications)

About Us

RestoPros of Lehigh Valley is part of one of the nation’s fastest-growing restoration brands. We specialize in delivering responsive, professional restoration services to homeowners and businesses dealing with water, mold, smoke, or fire damage. Our company is built on respect, trust, integrity, and exceptional customer service. This is an exciting opportunity to join a high-growth team from the ground up and play a key role in building our local reputation for quality and care.

Position Summary

We are seeking a hands‑on, experienced Lead Water Restoration Technician to manage on‑site mitigation services, communicate with customers and insurance partners, and supervise a growing team. This is a field-based position that requires rotating on‑call/emergency response availability, attention to detail, and the ability to deliver a high level of service during times of crisis.

Key Responsibilities

Lead water damage mitigation services at residential and commercial sites

Conduct walk‑throughs and clearly explain mitigation processes to customers

Serve as the primary point of contact for property owners and insurance agents

Secure required documentation (e.g., signed work authorization, COS) before work begins

Prepare job estimates using software (e.g., Xactimate)

Document all work through moisture logs, photos, and software tools

Maintain a clean and organized job site, vehicle, and equipment

Supervise and mentor junior technicians

Ensure all work complies with industry standards and RestoPros protocols

Collaborate with the owner to improve operational efficiency as we grow

Qualifications

Required:

1+ year of experience in water mitigation or property restoration

Valid driver’s license and clean driving record

Strong communication and customer service skills

Ability to work independently and lead others

Willingness to be on‑call for emergency response

Ability to pass a background check

Preferred:

2+ years of relevant restoration or construction experience

IICRC‑WRT certification

Experience with Xactimate or similar estimating software

Proficiency with moisture mapping, drying logs, and job documentation

Physical Requirements

Regularly lift 50–100 lbs (with assistance as needed)

Comfortable working in crawl spaces, attics, and on ladders

Ability to stand, walk, bend, and lift for extended periods

Competitive hourly pay + performance bonuses

Paid vacation and time off

Health and dental benefit options

Profit sharing

Ongoing training and development

Growth potential with a rapidly expanding company

Relocation Requirement

This role requires candidates to reside in or relocate to the Lehigh Valley, PA area prior to starting.