Water Mitigation Technician

ServiceMaster Clean of Fraser Valley; Carol Stream (IL); On-site; USD 27,552 - 34,440; Full time

Job summary

A leading service provider in Carol Stream is seeking a dedicated individual to provide mitigation services for water-damaged structures and assist customers. Responsibilities include maintaining strong customer relationships, ensuring compliance with safety standards, and executing proper remediation procedures. The ideal candidate has a high school diploma or GED, with at least 1 year of relevant experience. Join a passionate team committed to excellence in customer service with a competitive hourly wage ranging from $20 to $25.

Qualifications

• Minimum of 1 year of directly related experience.
• Ability to pass a background screening required.
• Ability to pass a drug screening required.

Responsibilities

• Provide mitigation services for water damaged structures.
• Handle customer projects, questions, and concerns promptly.
• Ensure compliance with OSHA guidelines and safety standards.

Skills

Customer service

Mitigation services

Communication

Education

High School Diploma or GED

Associates Degree preferred

Job description

Overview

Provide Mitigation services for water damaged structures and/or contents as well as restoration services for mold contaminated structures and/or contents. Provide assistance to customers and insurance representatives regarding technical questions. Maintain solid customer relationships by handling their projects, questions, and concerns with speed and professionalism.

Essential Functions

• Represent the company professionally at all times
• Create lasting impressions with our clients and differentiate us from our competition
• Demonstrate company services knowledge
• Determine and execute proper mitigation and remediation procedures
• Effectively communicate project expectations to team members and customers clearly and timely
• Share training, expertise, experience to consult with team members and help them develop
• Ensure compliance with OSHA guidelines as well as ServiceMaster safety standards
• Ensure moisture readings are recorded correctly while utilizing the drying log platform (DryTrack/MICA)
• Utilize drying equipment according to company and industry standards
• Perform demo services according to company procedures including maintaining a clean work site
• Identify and follow all company procedures regarding potential lead and asbestos containing materials
• Keep company vehicle and equipment clean and organized at all times
• Identify and resolve client concerns promptly
• Assist other production departments when needed
• Follow industry standards for assigned jobs
• Ensure customer’s satisfaction before leaving the jobsite
• Perform other duties as needed or assigned

** Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skill, and Experience

• Any combination of:
  
  1. High School Diploma or GED
  2. 1+ years directly related experience.
• Associates Degree preferred or any combination in direct field
• Ability to Pass a Background Screening
• Ability to Pass a Drug Screening

Compensation: $20.00 - $25.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.