Water Meter Technician

UpLand Group, Inc.; Upland (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in the public sector is seeking a dedicated Water Meter Technician to ensure accurate water consumption measurement and enhance customer satisfaction. In this pivotal role, you will read and record water meter data, troubleshoot equipment issues, and perform routine maintenance. This is a fantastic opportunity to contribute to your community while advancing your career in a supportive environment that values precision and exceptional service. If you're ready to make a difference and grow professionally, this role is perfect for you!

Benefits

Full benefits package

Paid time off

Retirement plan

Career development opportunities

Qualifications

• High school diploma or equivalent required.
• 1 year of meter reading or related experience preferred.

Responsibilities

• Read and record water meter data accurately.
• Resolve customer inquiries and equipment issues.
• Perform routine maintenance on water meters.

Skills

Problem-solving

Customer service

Mathematical skills

Communication skills

Education

High School Diploma or equivalent

Tools

Computerized meter reading device

Hand and power tools

Job description

City of Upland is looking for a Water Meter Technician to play a vital role in ensuring accurate water consumption measurement and customer satisfaction.

Under general supervision, you’ll read and record water meter data, identify and resolve equipment issues, perform routine maintenance, and respond to customer inquiries. This is your chance to contribute to a team that values precision, problem-solving, and exceptional service.

If you’re ready to make an impact in your community while growing your career, we’d love to hear from you!

DUE TO THE HIGH VOLUME OF APPLICATIONS ANTICIPATED, THIS RECRUITMENT COULD CLOSE AT ANY TIME.
CURRENT VACANCY:
One full-time position with full benefits in the Public Works Department.
REPORTING SCHEDULE:
12 months per year; 10 hours per day; 4 days per week (Monday through Thursday; 6 am to 4:30 pm). This position requires the incumbent to work, from time to time, outside of the typical regular work schedule.
SALARY:
Listed salary amounts indicate the first and last steps of the range for the position.
PRE-EMPLOYMENT PROCESS:
Applicants must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

• Reads residential, commercial, and industrial water meters using computerized meter reading device; records readings; reviews meter readings to ensure consistency and proper meter registering; reports unusual high or low readings to supervisor.
• Responds to and resolves customer requests, complaints, and inquiries; re-reads meters, as necessary.
• Connects and disconnects water services as required.
• Checks water mains for leaks; repairs meter related leaks including but not limited to digging out roots and vegetation in meter boxes and surrounding areas; replaces water meters, boxes, lids, and coverings; notifies customers as appropriate.
• Inputs and extracts information utilizing various computer programs.
• Prepares a variety of operational reports related to water meter reading activities.
• Operates and maintains City vehicles in a safe and appropriate manner.
• Assists with routing of new accounts.
• Assists other Public Works sections, as required.
• Observes and complies with City and mandated safety rules, regulations, and protocols.
• Performs other duties as assigned.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:

• Equivalent to completion of the twelfth (12th) grade.

Experience:

• One (1) year of meter reading or related experience.

Licenses and Certifications:

• Possession of a valid California Driver’s License, to be maintained throughout employment.
• Possession of, or successful acquisition within 12 months of employment, a valid Grade I (D-1) Water Distribution Certificate issued by the State of California, to be maintained throughout employment.

Qualification Guidelines:

Knowledge of:

• Occupational hazards and standard safety practices necessary in meter reading.
• Operational characteristics of water meters and auxiliary equipment.
• Laws, regulations, policies, and procedures associated with meter reading.
• Basic mathematical principles.
• Office administration practices and procedures.
• City and department policies, protocols, safety rules and regulations, and safe driving principles and practices.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Operate a variety of tools and equipment used in working with water meters and auxiliary equipment.
• Navigate effectively through the City with an understanding of geography and street locations.
• Read and record numbers with speed and accuracy.
• Meet and deal tactfully and effectively with a variety of individuals including property owners and contractors; respond to requests and inquiries from the general public.
• Prepare clear, accurate, and concise records and reports.
• Interpret, apply, explain, and reach sound decisions in accordance with laws, regulations, policies, and procedures.
• Use tact and discretion in dealing with sensitive situations and concerned people and customers.
• Perform accurate mathematical computations.
• Understand and follow written and oral instructions.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Must possess mobility to work in the field; strength, stamina, and mobility to perform medium to heavy physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; frequently reach, twist, turn, kneel, bend, stoop, squat, crouch, grasp, and make repetitive hand movement in the performance of daily duties, to climb and descend ladders; to operate varied hand and power tools and construction equipment, and to operate a motor vehicle and visit various City sites; and vision to inspect and operate equipment. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards. Finger dexterity is needed to operate and repair tools and equipment. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 30 pounds or heavier weights of up to 100 pounds, in all cases with the use of proper equipment and/or assistance from other staff.

WORK ENVIRONMENT

Employees work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, hazardous physical substances and fumes, dust, and air contaminants. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

IMPORTANT INFORMATION:

Examination Process:
A competitive review of applicants' experience and qualifications will be conducted. Based on that evaluation, a limited number of applicants whose qualifications best meet the current needs of the City of Upland will be invited to participate in the next step of the examination process. The examination may include a technical project and will include a qualifications appraisal interview. Qualified candidates will be provided with more details prior to the start of the examination process.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.