Water/Fire Restoration Technician

servicemaster-restore-usa-careers; Chattanooga (TN); On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Training & development

Vision insurance

401(k)

Dental insurance

Paid time off

Opportunity for advancement

Job summary

ServiceMaster Restore USA Careers is seeking a Water and/or Fire Restoration Technician to monitor, inspect, and complete restoration tasks including drying, demolition, and pack-out of contents. You will explain processes to customers and prepare documentation for insurance reimbursement, while maintaining high quality and urgency on every job.

Responsibilities include loading equipment, performing water extraction and fire damage repair, communicating with customers, and ensuring accurate

Qualifications

• Strong communication skills both verbal and written.
• Ability to solve problems and provide excellent customer service.
• Capable of prioritizing activities and meeting deadlines.
• Knowledge of disaster restoration industry helpful.
• Experience in restoration or construction is preferred but not required.

Responsibilities

• Retrieve and load proper equipment and supplies for each job.
• Explain processes and next steps to customers using printed materials as a guide.
• Complete jobs per company process with maintained quality and urgency.
• Perform fire/smoke damage repair and water extraction tasks as directed.
• Report equipment issues and damages to supervisor.
• Inspect completed jobs, obtain customer signatures, and request payments as needed.
• Adjust drying plans daily based on meter readings.
• Communicate issues and daily activities with supervisor and staff.
• Prepare documentation and photos to support insurance reimbursement.

Skills

Verbal & written communication

Problem solving

Customer service

Prioritization

Disaster restoration knowledge

Education

High school diploma or equivalent

Restoration/Construction certifications (FSRT, OCT, WTR, ASD)

Job description

Benefits:

• Free uniforms
• Health insurance
• Training & development
• Vision insurance
• 401(k)
• Dental insurance
• Opportunity for advancement
• Paid time off

PAY RANGES FROM $16 TO $28 PER HOUR (BASED ON EXPERIENCE)

Position Overview

A successful Water and/or Fire Restoration Technician monitors, inspects and completes tasks for restoration jobs to ensure completion of drying, demolition, pack‑out of contents and various fire restoration activities. The Restoration Technician prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency
• Performs fire/smoke damage repair and tasks to include water extraction, pack‑out of contents, removing/disposing of non‑salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Responsible for making daily adjustments to the drying plan based on meter readings
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Job Requirements

• High school graduate or equivalent
• Experience in the restoration or construction industry is preferred, but not required
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written communication skills
• Good problem solving and customer service skills
• Knowledge of disaster restoration industry
• Must be able to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phoneReport to work on time in a clean, complete uniform
• Read and follow product label usage instructions
• Certifications are preferred, but not required:
  • FSRT – Fire & Smoke Restoration Technician
  • OCT – Odor Control Technician
  • WTR – Water Damage Restoration Technician
  • ASD – Applied Structural Drying Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, wear respirators, which are used in certain situations, must be able to seal to your face.
• Use visual acuity to perform detail-oriented activities
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.