Water & Fire Mitigation Project Manager - Annapolis MD

ServiceMaster RRH; Crofton (MD); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Company vehicle

Paid training and certifications

Paid time off

Full-time and part-time opportunities

Paid holidays

Company cell phone

Job summary

ServiceMaster Restore - Crofton is seeking a Mitigation Project Manager to build and lead our mitigation division. The role begins hands-on with field work and evolves into leadership as the team scales, focusing on creating systems, managing projects, and driving business growth.

You will lead field operations, manage site inspections and moisture mapping, coordinate services, and maintain client communications to ensure quality outcomes.

Qualifications

• Restoration, mitigation, construction, or project management experience preferred.
• Xactimate experience is a plus.
• Strong communication and leadership skills.
• Ability to build trust with customers and referral partners.

Responsibilities

• Develop and grow the mitigation division from the ground up.
• Create workflows, operational systems, production standards.
• Support hiring and training as the team grows.
• Respond to water, fire, mold, and storm damage losses.
• Coordinate mitigation services including extraction, demolition, drying setup, and cleanup.
• Monitor project progress and communicate with customers.
• Ensure accurate job documentation, photos, and reporting.
• Build relationships with plumbers, HVAC contractors, property managers, insurance agents, and referral partners.
• Track lead activity and support division growth initiatives.

Skills

Leadership

Communication

Project management

Restoration

Xactimate

Driver's license

Organization

Job description

• Paid industry training and certifications
• Leadership development and advancement opportunities
• Monthly and/or quarterly performance incentives
• Free uniforms
• Company car
• Opportunity for advancement
• Paid time off

Responsive recruiter

Benefits

• Company vehicle
• Paid industry training and certifications
• Leadership development and advancement opportunities
• Monthly and/or quarterly performance incentives
• Free uniforms
• Training & development
• Company car
• Opportunity for advancement
• Paid time off

ServiceMaster Restore - Crofton is a family owned franchise providing 24/7 emergency response services for water, fire, smoke, and storm damage. We help homeowners and businesses recover after unexpected property losses with urgency, professionalism, and compassion.

We are looking for a Mitigation Project Manager to help grow and lead our mitigation division.

This role starts as a hands-on position with field involvement and transitions into a leadership-focused role as the division expands. We are looking for someone who can help build systems, manage projects, support business growth, and lead by example.

What You’ll Do

Division Growth & Operations

• Help develop and grow the mitigation division from the ground up
• Assist with creating workflows, operational systems, and production standards
• Support hiring and training efforts as the team grows
• Maintain quality control, accountability, and professionalism across projects

Project Management & Field Operations

• Respond to water, fire, mold, and storm damage losses
• Perform site inspections, moisture mapping, and scope development
• Coordinate mitigation services including extraction, demolition, drying setup, and cleanup
• Monitor project progress and maintain communication with customers throughout the job
• Ensure accurate job documentation, photos, and reporting

Business Development

• Build relationships with plumbers, HVAC contractors, property managers, insurance agents, and other referral partners
• Help generate new business opportunities through networking and relationship building
• Track lead activity and support division growth initiatives

Financial & Administrative Responsibilities

• Review project documentation and job profitability
• Assist with estimates and insurance communication
• Support collections, deductibles, and invoice follow-up as needed
• Maintain awareness of project costs and operational efficiency

Compensation & Benefits

• Salary + commission
• Paid holidays
• Company vehicle
• Company cell phone
• Paid training and certifications
• Full-time and part-time opportunities available
• Strong long-term growth opportunity within the company

Qualifications

• Restoration, mitigation, construction, or project management experience preferred
• Xactimate experience is a plus
• Strong communication and leadership skills
• Ability to build trust with customers and referral partners
• Valid driver’s license
• Organized, dependable, and motivated mindset

We’re building a strong local team and looking for someone who wants to grow with the company long term while helping shape the future of the division.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Compensation: $50,000.00 - $65,000.00 per year

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.