Water Field Service Technician

City of Moline, IL; Moline (IL); On-site; USD 46,000 - 56,000; Full time

Job summary

The City of Moline seeks a Water Meter Technician to ensure accurate water metering and reliable billing. You will install, test, troubleshoot, and repair water meters, locate underground utilities, collect readings, and maintain precise field records. Excellent customer service and adherence to safety practices are essential.

Stay prepared to work outdoors in varying weather, communicate clearly with residents and colleagues, and support ongoing utility operations and billing accuracy.

Qualifications

• Knowledge of installing, maintaining, repairing, and testing water meters and reading systems.
• Underground utilities locates and markings are required.
• Customer service and billing procedures knowledge.
• Ability to read technical manuals, maps, GIS records, and diagrams.

Responsibilities

• Install, maintain, test, troubleshoot, repair and/or replace water meters and components of the meter-reading system.
• Perform field Locates of underground water, sewer and utility services.
• Collect meter readings and ensure data is transmitted to billing accurately.
• Maintain computerized records for metering, field service and cross-connection activities.
• Operate safely in varied outdoor conditions and promote good public relations.

Skills

Water meters knowledge

Customer service

Microsoft Office

Meter reading software

GIS maps interpretation

Field safety procedures

Education

High school diploma or GED

Tools

Meter reading software

GIS maps

Microsoft Office

Job description

Non-Negotiable Starting Pay: $24.3815 Hourly / $50,713.52 Annually

Who Are We?

The City of Moline is a welcoming, hardworking community located along the Mississippi River in the heart of the Quad Cities. With a population of just over 42,000, Moline offers the perfect mix of small-town feel and big-city convenience.

As a full-service city, we’re here to provide great services, support local growth, and make Moline a great place to live, work, and visit. We’re proud of our team and the work we do to keep our city running smoothly.

When you join the City of Moline, you become part of a group that values making a difference in the community. We’re all about doing good work and helping each other succeed.

How You’ll Contribute

You’ll play an important role in ensuring accurate water metering and exceptional customer service throughout the City. Whether you're installing and maintaining water meters, troubleshooting automated meter reading equipment, locating underground utilities, or assisting customers in the field, your work helps ensure reliable utility service and accurate billing for our community.

Working independently under general supervision, you'll use technical skills, sound judgment, and excellent customer service to complete a variety of field service activities while maintaining accurate records and promoting safe work practices.

• Install, maintain, test, troubleshoot, repair and/or replace water meters and components of computerized meter-reading system.
• Perform field locates of underground water, sanitary/storm sewers and City-owned electric/traffic utilities using maps, plans, digital or hard copy records, GIS maps and specialized electronic detection equipment.
• Collect water meter readings on an assigned route using computerized meter-reading system and ensure readings are accurately transmitted to billing personnel.
• Perform various tasks to ensure the completeness and accuracy of meter readings. Investigate abnormal readings and circumstances.
• Perform various field service tasks, including activities such as: turn on and turn off water; investigate customer complaints; collect water samples; collect initial and final meter readings; and deliver notices.
• Maintain computerized records relating to metering, field service, and cross connection control activities.
• Maintain inventory of metering system parts and supplies.
• Troubleshoot and repair components of computerized meter reading system.
• Conduct large meter tests.
• Promote communication and information flow.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of the methods, materials, tools, and equipment used to install, maintain, repair, and test water meters and automated meter reading systems.
• Specific knowledge of underground utilities locates and markings.
• Working knowledge of water utility operations, customer service practices, water metering, billing procedures, water sampling, and applicable regulations.
• Skill in operating hand and power tools used in water meter installation and repair.
• Proficiency using Microsoft Office applications and specialized water meter reading software.
• Ability to read and interpret technical manuals, maps, GIS records, diagrams, and written instructions.
• Ability to identify problems, evaluate information, and determine appropriate corrective action.
• Ability to communicate effectively and professionally with coworkers, contractors, and the public.
• Ability to respond courteously and effectively to customer inquiries and complaints.
• Ability to establish and maintain positive working relationships while representing the City in the field.
• Ability to multitask, prioritize work, and follow established policies, procedures, and safety regulations.
• Ability to work varied schedules and outdoor conditions as operational needs require

Education & Experience

A combination of education and experience equivalent to the following:

• High school diploma or GED equivalent.
• Minimum of two (2) years of experience in water meter reading, meter maintenance and repair, or utility locating.
• Minimum of one (1) year of customer service experience.
• Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.

Licenses and Certifications

• Valid driver’s license

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is regularly required to talk or hear; frequently required to walk for extended periods of time; occasionally required to stand, sit, use hands and fingers to handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl and lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to work under varied weather conditions.

EQUAL OPPORTUNE EMPLOYER

AFSCME employees shall live within a 20-mile radius from the City’s Emergency Center, located at 1630 8th Avenue in Moline, within 180 days of hire.

Residency map and address checker available here.