Water Damage Restoration Technician

Neighborly Company and its affiliates; Mount Sidney (VA); On-site; USD 51,577,000 - 77,366,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Company-Paid Certifications & CE

Job summary

Rainbow Restoration is seeking an Emergency Services Technician to respond to residential and commercial losses, focusing on water mitigation, mold remediation, and disaster cleanup. The role emphasizes hands-on, fast-paced work and strong customer service.

The technician operates restoration equipment, documents moisture readings, and may travel statewide to support operations, including on-call rotations and overtime opportunities.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in fast-paced emergency environments.
• Willingness to learn and grow within the restoration industry.

Responsibilities

• Respond to residential and commercial emergency losses (water, mold, fire, storm).
• Perform water mitigation and structural drying according to standards.
• Operate restoration equipment (air movers, dehumidifiers, moisture meters).
• Document moisture readings, equipment usage, and job updates.
• Maintain safety and OSHA compliance on job sites.
• Travel statewide and participate in on-call rotations.

Skills

Customer service

Team player

Strong work ethic

Empathy

Communication

Job description

Are you looking for a career where you can make a difference in people’s lives and the community? Do you want variety in your job, where every day is different? Do you enjoy being part of a team and rolling up your sleeves to achieve a common goal?

If you said yes to the above, then we may have a great opportunity for you at Rainbow Restoration as an Emergency Services Technician!

This is not just a job — it is an opportunity to build a long-term career within the Restoration Industry. We are looking for career-oriented individuals who are eager to learn, grow, and develop into future leaders within our organization. Many of our technicians go on to lead teams, manage projects, and grow into leadership roles throughout the company.

The ideal candidate is self-driven, enthusiastic, hardworking, and motivated to make a quality difference within our territories while helping customers during some of the most difficult situations they may experience.

The hourly rate is based on cost of living within the assigned territory as well as previous experience and certifications. The pay range for this role is between $18–$27 per hour. With overtime and emergency response opportunities, motivated technicians can earn an additional $3,000–$10,000 annually in overtime pay.

Competitive Perks

• Competitive Pay
• 401(k) with Company Match
• 50% of Medical Insurance Costs Covered by Employer
• Company-Paid IICRC Certifications & Continuing Education (including renewals)
• Career Growth & Advancement Opportunities
• Hands-On Training & Leadership Development
• Opportunity for Overtime & Emergency Response Incentives
• Supportive Team-Oriented Environment

Position Summary

An Emergency Services Technician is a key component of our restoration team, responsible for responding to residential and commercial property losses related to water, mold, fire, storm, and other emergency situations.

This role focuses heavily on water mitigation, structural drying, mold remediation, containment, demolition, and disaster cleanup while helping customers restore their homes and businesses after unexpected losses.

This position is ideal for someone who thrives in fast-paced environments, enjoys physical and hands-on work, takes pride in helping others, and can maintain urgency and professionalism during emergency situations.

Duties & Responsibilities

• Respond to residential and commercial emergency losses involving water, mold, fire, storm, and other property damage
• Perform water mitigation services according to IICRC standards and company procedures
• Become proficient in water extraction, structural drying, mold remediation, containment setup, demolition, and disaster cleanup
• Operate restoration equipment including air movers, dehumidifiers, extraction units, HEPA filtration devices, and moisture detection tools
• Work with power tools and perform demolition work as needed throughout mitigation projects
• Monitor drying progress and document moisture readings, equipment usage, and job updates accurately
• Establish and maintain schedules to ensure services are completed efficiently and on time
• Communicate professionally with customers regarding scope of work, expectations, timelines, and necessary documentation
• Maintain accurate job documentation including notes, sketches, photos, and equipment counts
• Ensure job sites remain clean, safe, and compliant with company and OSHA standards
• Maintain company vehicles, tools, and restoration equipment to ensure operational readiness
• Participate in emergency on-call rotations including nights, weekends, and holidays as business demands require
• Travel throughout state with potential overnight stays when needed to support operations
• Cross-train in related restoration services including contents cleaning, carpet cleaning, and reconstruction support
• Perform additional operational duties and emergency response tasks as assigned

Requirements & Skills

• Not afraid to roll up your sleeves and get dirty
• Strong work ethic with a positive, team-oriented attitude
• Empathy, professionalism, and strong customer service skills
• Eagerness to learn and grow within the Restoration Industry
• Ability to work independently while also thriving in a team environment
• Comfortable working in emergency response situations and fast-paced environments
• Strong verbal and written communication skills
• Valid Driver’s License with a clean driving record
• Ability to pass a drug test and extensive background screening
• Ability to lift and/or move up to 100 pounds
• Comfortable standing, walking, climbing, bending, and working at elevated heights or in confined spaces such as crawlspaces and attics while wearing PPE
• Comfortable working around demolition debris, moisture-damaged materials, and varying environmental conditions
• Ability to work overtime, participate in on-call rotations, and travel statewide as needed
• IICRC Certifications are a plus but not required

Why Join Rainbow Restoration?

At Rainbow Restoration, we believe in investing in our employees and creating long-term career opportunities. We foster a supportive, team-oriented culture where hard work, initiative, growth, and leadership are recognized and rewarded.

Every day presents a new challenge and an opportunity to help customers recover from unexpected property losses — and our team takes pride in making that happen.

Looking for a career working with the best? Join the Rainbow Family!

Rainbow Restoration provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Rainbow Restoration complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. Rainbow Restoration expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.